Customer Profile

This topic describes the following pages:

The Customer Profile page contains information about one of your specific customers. Customer Profiles can be accessed for any customer who has made a transaction.

To access the Customer Profile page:

Click Customers in the Payments category of the left navigation panel.
Locate the specific customer in the Customers Table, and click any information in the table row to open the Customer Profile page.

Customer Profile Features

Click here to view the features of the Customer Profile page.

Customer Name Banner

The banner at the top of the Customer Profile page shows the customer’s first and last names. Click the REFRESH icon located on the right side of the Customer Name Banner to view any recent changes.

Create a New Payment

To create a new payment, click CHARGE CUSTOMER in the lower left corner of the Customer Profile box to be redirected to the Create Payment page.

Note
The Create Payment feature is not available for all users. Check with your provider for more information about your access capabilities.

Customer Profile Box

The lower half of the Customer Profile page contains the Customer Profile Box, which includes tabs on the left side of the box. The tabs consist of information related to aspects of the customer, their subscriptions, and their transactions. The following sections of this page cover descriptions of the contents of each of the tabs:

Customer Profile Tab

The Customer Profile tab contains the following information about the specific customer associated with the transaction:

ID: The subscription identification number.
Created: The date that the subscription was created.
First Name: Customer first name.
Middle: Customer middle name.
Last Name: Customer last name.
Address: The street address portion of the customer’s billing address.
Address 2: The second line of the street address portion of the customer’s billing address, if applicable.
City: The city portion of the customer’s billing address.
State: The state portion of the customer’s billing address.
Country: The country portion of the customer’s billing address.
Email: The customer’s email address.
Phone: The customer’s phone number.
Login Name: The customer’s login name.
Login ID: The customer login ID.
Merchant Name: The name of the merchant associated with the customer.
Merchant ID: The merchant identification number.
Company: The company associated with the customer’s transactions.
Custom Description: A description added by the merchant to transactions associated with a specific customer.

Customer Profile Tab Actions

To edit any details about the customer:

Click the EDIT icon in the top right corner of the box.
Type the new information into the Customer Profile field.
Click the CHECK MARK icon at the top right corner to save the information or click the X icon to revert to the previously saved details.

Payment Methods Tab

The Payment Methods tab shows information related to any payment methods saved by a customer and allows you to enter new payment methods. The banner at the top of the box displays Total, Active, and Inactive payment methods.

The Payment Methods tab table contains the following information regarding saved payment methods:

Token: The identification number associated with the payment token.
Expiration: The credit card expiration date.
Type: The type of credit card.
Number: The credit card number.
Routing Number: The bank routing number.

Payment Methods Tab Actions

The Payment Methods tab supports accessing payment methods and adding credit cards and bank accounts.

Access the Payment Method page by clicking on any information in the Payment Methods table.

To add a credit card:

Click ADD CREDIT CARD in the top right corner of the Payment Methods box to open a lightbox on the page.
Type the credit card information into the lightbox fields.
Click SAVE PAYMENT to save your new payment or click anywhere outside the lightbox to return to the Payment Methods tab without saving.

To add a bank account:

Click ADD BANK ACCOUNT on the top right corner of the Payment Methods box to open a lightbox on the page.
Type the bank account information into the lightbox fields
Click ADD to save the new account.

Recurring Billing Tab

The Recurring Billing tab shows information related to subscriptions purchased by a specific customer. The banner at the top of the Recurring Billing tab shows the total number of Active and Inactive subscriptions for that customer.

The Recurring Billing tab table contains the following information regarding subscriptions with recurring billing in the default view:

Customer: The name of the customer.
Status: The status of the subscription: Active or Inactive.
Amount: The scheduled subscription payment in dollars.
Schedule: The billing schedule for the subscription.
Start: The start date for the subscription.
Finish: The date that the subscription will end on.

Recurring Billing Tab Actions

To add a new subscription payment:

Click ADD RECURRING BILLING in the top left corner of the Recurring Billing tab box to open a lightbox on the page.
Type the necessary information into the lightbox fields.
Click SAVE to save the new subscription payment or click anywhere outside the lightbox to return to the Recurring Billing tab without saving.

Transactions Tab

The Transactions tab shows a table that contains the following information associated with specific transactions made by the customer in the default view:

Amount: The amount in dollars charged for the recurring payment.
Status: Indicates whether the transaction was captured as a recurring payment by the merchant.
Cardholder: The name of the cardholder.
Payment: The credit card brand and the last four digits of the card number.
Created: The date and time that the transaction was created.
Checkboxes: Tick to select specific transactions, or tick the checkbox in the table header to select all transactions.
Arrow Icon: Click the grey triangle in any row to view additional details for a specific transaction or click the grey triangle in the table header to view additional details for all transactions.

Transactions Tab Actions

The Transactions tab supports accessing and viewing transactions and using the Batch Actions function to refund, void, and cancel transactions.

View additional information on a specific transaction by clicking any row in the Transactions table.

Access specific Transaction Details by clicking any information in a row in the Transactions table.

To issue refunds, void transactions, or cancel transactions using the Batch Actions function:

Select the specific transactions from the Transactions table using the Checkboxes in the table column on the right side of the table.
Access the Batch Actions dropdown menu and select the grey triangle.
Select REFUNDS, VOID TRANSACTIONS, or CANCEL TRANSACTIONS.
Click CONFIRM in the lightbox to process the request.

Customize Tables in the Customer Profile Box

You can customize your view using the options found at the top of the table on both the Recurring Billing and Transactions tabs located in the Customer Profile Box. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.

Expand the section below to view a complete list of the data that you can display on the Recurring Billing and Transactions tabs found in the Customer Profile Box:

Click here to view the Recurring Billing table columns.

Plan Data

Amount
Schedule
Plan ID
Description
Plan status
Plan name
Schedule
Factor

Subscription Data

Start
Finish
Subscription ID
Date Created
Created by
Date Modified
Modified By
Descriptor
Max. Consecutive Failures
Consecutive Failures
Inactive
Tax

Entity Data

Merchant Entity ID
Login ID
Parameters ID
Type
Address
City
State
Zip
Country
Phone
Fax
Email
Website
EIN
Currency
Status
Custom
TIN Status

Merchant Data

Merchant ID
DBA - Statement Descriptor
MCC
Date Created
Created by
Date Modified
Modified By
Date Boarded
Last Transaction Date
Date Established
Annual Card Sales
Boarding Status
Amex Status
Discover Status
Status

Click here to view the customizations of the Transactions table.

Transaction Data

Amount
Cardholder
Payment
Created
TXN ID
Zip
Currency
Company
Created by
Date Modified
Modifier
Subscription Type
Captured
Description
Order
Tax
Approved
Refunded
Terminal ID
Channel
First Name
Last Name
Address
City
State
Country
Phone
Email

Entity Data

Merchant
Entity
Custom
Entity ID
Parameters ID
Entity Type
Address
Entity City
Entity State
Entity Zip
Entity Country
Entity Phone
Entity Fax
Entity Email
Entity Website
EIN
Entity Currency
Entity Status

Division Data

Division Name

User Data

Merchant Data

Merchant ID
Merchant Dba
Merchant MCC
Merchant Created
Merchant Created By
Merchant Date Modified
Merchant Modified By
Merchant Boarded
Merchant Last Txn
Merchant Date Established
Merchant Status

Payment Method

The Payment Method page contains information about a saved payment associated with one of your customers.

To access the Payment Method page:

Access the Customers page in the left navigation panel.
Click any customer information in the Customers table to open the Customer Profile page.
Click the Payment Methods Tab located in the lower half of the Customer Profile page.
Click any information in the Payment Methods Tab table to open the Payment Method page.

Payment Method Features

Click here to view the features of the Payment Method page.

Payment Method Details

The Payment Method Details section contains the following information about one of your customers' payment methods:

ID: The identification number assigned to the payment token.
Updated Date: The date that the payment method was last updated.
Number: The credit card number associated with the payment method.
Name: The name on the credit card.
Token: The tokenized identification number associated with the credit card.
Type: The type of credit card associated with the payment method.
Expiration: The credit card expiration date.
Description: An optional description of the payment method.
Custom Description: An optional description of the payment method.

Payment Method Page Actions

To edit payment method information:

Click the edit icon in the upper right corner of the page.
Enter information in the editable fields in the Payment Method Details section.
Click the CHECK MARK icon in the upper right corner of the page to save your edits, or discard changes by clicking the X icon.

Subscriptions

If a Recurring Payment is associated with the payment method, then details of the recurring transactions will appear in the Subscriptions section of the Payment Method page.

Customer Transaction Details

The Customer Transaction Details page contains information about a specific transaction made by your customer and allows you to perform actions including generating receipts or issuing a refund.

To access the Customer Transaction Details page:

Click Customers in the Payments category in the left navigation panel.
Scroll down to the Customers table and click any information in a row to open the Customer Profile page.
Click the Transactions Tab in the lower left portion of the page, and then click any information in a row of the Transactions Table to open the Customer Transaction Details page.

Customer Transaction Details Features

Click here to view the features of the Customer Transactions page.

Transaction Details Panel

The Transaction Details Panel is located at the top of the page and contains an overview of information about the transaction. Below the overview, you can find Action Buttons that allow you to issue a refund, copy the transaction, or generate a receipt.

The Transaction Details Panel displays the following information:

ID number: The ID number associated with the transaction.
Transaction Type: The type of transaction: Sale, Refund, or Authorization.
Status: The transaction status.
Amount: The dollar amount of the transaction.
Credit Card: Information about the credit card associated with the transaction, including the type and last four digits of the card.
Created: The date and time that the transaction was performed.
Refresh: Refresh the transaction to view any new updates by clicking the REFRESH icon at the top right corner of the page.

Transaction Details Panel Actions

The Transaction Details Panel supports issuing a refund, copying transaction details, and generating a receipt.

To issue a refund:

Click REFUND to open the Refund lightbox on the page.
Enter the amount to be refunded to the customer.
Click REFUND to process the transaction refund.

To copy and save transaction details:

Click COPY TRANSACTION to open the Copy Transaction lightbox on the page.
Click SAVE to save the transaction data.

Generate and save a transaction receipt by clicking RECEIPT to open the Transaction Receipt page.

Customer Details Box

The Customer Details box contains details about the customer and the specific transaction and is located below the Transaction Details panel.

Click the tabs at the top of the Customer Details box to view information about a specific topic. The following sections of this page cover descriptions of the contents of each of the tabs.

Customer Tab

The Customer tab contains the following information about the customer associated with the transaction:

First Name: The customer’s first name as it appears on the credit card.
Last Name: The customer’s last name as it appears on the credit card.
Company: The company associated with the customer.
Phone: The phone number associated with the customer.
Email: The email address associated with the customer.
Address: The street address portion of the customer’s billing address.
Address 2: Additional street address information associated with the customer’s billing address.
City: The city portion of the customer’s billing address.
State: The state portion of the customer’s billing address.
Zip: The zip portion of the customer’s billing address.
Customer Discretionary Field 1: A description entered by the merchant.
Customer Discretionary Field 2: A description entered by the merchant.
Customer Discretionary Field 3: A description entered by the merchant.

Transaction Tab

The Transaction tab contains the following details about the transaction:

ID: The transaction ID number.
Created: The date that the transaction was created.
Captured: The date that the transaction was captured on.
Type: The type of transaction: sale or refund.
Tax: The dollar amount of tax charged on the transaction.
Surcharge: An additional charge, in dollars.
Total Requested: The total dollar amount requested in the transaction.
Batch: The batch ID number.
Created By: The name of the person or entity that created the transaction.
Created From IP: The IP address associated with the entity that created the transaction.
Client IP: The IP address associated with the terminal that initiated the transaction.
MID: The Merchant Identification number associated with the transaction.
Terminal ID: The Terminal Identification number associated with the terminal that initiated the transaction.
Channel: The payment channel associated with the merchant terminal.
Description: A description entered by the merchant.
Order Number: The order number associated with the transaction.
Subscription ID: An identification number associated with a recurring transaction.
Related Transaction: Other transactions that occurred between you and the customer associated with this transaction.
Authorization Code: The alphanumeric code that indicates whether the transaction was authorized.
Token: The tokenized identification number associated with the credit card.
First TXN ID: The transaction ID associated with the first transaction between the merchant and this customer.
Card On File Type: The type of card stored as a payment method by the merchant.

Payment Details Tab

The Payment Details tab contains the following information about the credit card associated with the transaction:

Last 4: The last four digits of the credit card associated with the transaction.
Card Type: The type of credit card associated with the transaction.
Type: The type of transaction: Swiped or Non-swiped.
Signature: Indicates whether the transaction required a signature.
Issuing Bank: The name of the bank associated with the credit card.
BIN: The bank identification number (BIN) associated with the credit card.
BIN Type: The type of card being used.
BIN Country: The country location of the issuing bank.

Fees Tab

The Fees tab displays the Gross, Fees Paid, and Net dollar amounts at the top of the Fees tab box.

Click the black triangle next to Merchant Fees to display a table with the following information:

Amount: The dollar amount of the individual fee.
Transaction Status: The status of the transaction: Captured, Failed.
Fees Paid: Any fees subtracted from the total amount.
Transaction Net: The transaction amount remaining after all fees are subtracted.

Transaction Stream Tab

The Transaction Stream tab displays any transaction streams that occurred with the transaction. A transaction stream is a sequence of transactions associated with a purchase, refund, or other credit card activity. The Transaction Stream tab displays the following information in a table:

ID: The alphanumeric ID associated with the transaction stream.
Type: The type of transaction stream.
Date: The date that the transaction stream started.
Card: The last four digits of the card associated with the transaction stream.
Status: The status of the transaction stream.
Amount: The dollar amount of the transaction stream.

Items Tab

The Items tab contains a table with information about the following items associated with the transaction:

ID: The transaction ID number.
Date: The date and time of the transaction.
Item: An item is a line item that is associated with a particular transaction. It allows you to describe the cost, quantity and other details of each line in the Transaction.
Quantity: The number of items.
Price: The total price of the items in a dollar amount.
Discount: Any discounted price associated with the items in a dollar amount.
Total: The total dollar amount of the items in the disputed transaction.

Notes Tab

The Notes tab displays any Transaction Notes and allows you to add or edit notes found in the table on this tab. The Notes table displays the following information:

Created: The transaction ID number.
Created By: The user that created the note.
Type: The type of note.
Public: Indicates whether the note is public.
Source: The source of the note.
Note: The contents of the note.

Notes Tab Actions

The Notes tab supports adding a new note and deleting a note. Once you delete a note, it can’t be restored.

To add a new note:

Click the ADD NOTE button in the top right corner of the tab to open the Create Note lightbox on the page.
Enter the note information.
Click SAVE to add your note.

To delete a note:

Click the THREE DOTS icon in the table row to open the Delete lightbox.
Click CONFIRM to delete the note.

Caution
Once you delete a note, it can’t be restored.

Alerts and Risks Box

The Alerts and Risks Box contains details about any risks or alerts associated with the transaction and is located below the Customer Details box.

Click the tabs at the top of the Alerts and Risks box to view information about a specific topic. The following sections of this page cover descriptions of the contents of each of the tabs.

Alerts Tab

The Alerts tab contains a table with the following information about any alerts and their associated messages generated during the transaction:

Created: The date and time that the alert was created on.
Type: The type of alert generated.
Code: A code related to the type of alert.
Message: The reason for the alert.

Risk Factors Tab

The Risk Factors tab contains a table of any transactions that are held for risk factors, and includes the following information:

Transaction: The ID associated with the transaction.
Created: The date that the transaction occurred.
Type: The type of risk.
Score: The risk score.

Holds Tab

The Holds tab displays information about any holds placed on the transaction, including the following details:

Login: The login information for the user associated with the transaction.
Transaction: The ID associated with the transaction.
Date Released: The date that the hold was released.
Date Reviewed: The date that the hold was reviewed.
Action: Any actions associated with the hold.
Decision: Any decisions associated with the hold.

Disputes Tab

If a dispute is associated with the transaction, information about the dispute will be displayed in the Disputes tab. For more information about disputes, see Dispute Management.

Related Transactions Tab

The Related Transactions tab contains a table with the following information about any related transactions between you and your customers:

ID: The transcription identification number.
Type: The type of transaction: Sale, Authorization, Capture, or Refund.
Date: The date and time of the transaction.
Status: The current status of the transaction: Captured or Approved.
Amount: The dollar amount of the transaction.

Related Transactions Tab Actions

View additional information about any transaction in the Related Transactions table by clicking any information in the table row to redirect to the Transaction Details page for that item.

Customer Transactions Box

The Customer Transactions box, located at the bottom of the page, displays any additional transactions made by the customer, and includes the following information:

ID: The transcription identification number.
Type: The type of transaction.
Date: The date of the transaction.
Card: The type and last four digits of the credit card associated with the transaction.
Status: The status of the transaction: Captured, Held, Denied.
Amount: The dollar amount of the transaction.

Customer Transactions Actions

View additional information about any transaction in the Customer Transactions table by clicking any information in the table row to redirect to the Transaction Details page for that item.