---
title: "Disputes Overview for Merchants"
slug: "disputes-overview-for-merchants"
status: "new"
updated: 2025-12-18T22:17:46Z
published: 2025-12-18T22:17:46Z
canonical: "resource.payrix.com/disputes-overview-for-merchants"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://resource.payrix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disputes Overview for Merchants

A dispute generally occurs when a customer questions a payment charged to their card and contacts the issuing bank for more information or a refund. Disputes affect merchants of all types and can have a major impact on their bottom line.

Managing disputes is a critical part of any merchant business. Access the following articles to understand the terms, workflows, and response options associated with transaction disputes:

- [What is a Chargeback?](/v1/docs/what-is-a-chargeback)
- [What is a Dispute?](/v1/docs/what-is-a-dispute)
- [Review Customer Dispute Information](/v1/docs/disputes-merchants)
- [Handling Specific Dispute Types](/v1/docs/handling-specific-dispute-types)
- [Minimizing Disputes](/v1/docs/minimizing-disputes)