---
title: "Get Started with Account Updater"
slug: "get-started-with-account-updater"
updated: 2026-10-02T17:14:06Z
published: 2026-10-02T17:14:06Z
canonical: "resource.payrix.com/get-started-with-account-updater"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://resource.payrix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Started with Account Updater

This article outlines how to enable Account Updater, review updates, and manage related fees.

## Enable Account Updater for a Merchant Group

Before getting started, you must ensure your merchant account or group is enabled for the Account Updater feature.

To confirm the Account Updater service is enabled:

1. Log in to the Payrix Pro Portal.
2. Select **Customers** on the left navigation panel.
3. Confirm that **Payment Updates** is in the dropdown menu to show that your account is enabled. If you don’t see **Payment Updates** in the dropdown menu, contact your Partner Success Manager to enable the feature.

## Review Updated Account Information

To review updated account information after enabling the Account Updater feature, access the **Payment Updates** page under Customers on the left navigation panel.

The Payment Updates page displays a list of all updates for cards-on-file (COF):

- **Customer:** The customer associated with the COF.
- **Order Number:** Last order using the COF (if applicable).
- **Token:** The token hash value used for payments.
- **Last 4:** The last four digits of the card.
- **Expiration:** The expiration date for the tokenized credit card.
- **Updated Date:** The date the COF information was updated.
- **Status:** The status of the payment update: *Pending*, *Processing*, *Failed*, or *Processed*.
- **Last Payment Made:** The last transaction using the COF.

You can also download the [Account Updater Report](/v1/docs/available-standard-reports) from the **Reports** page to filter and set time ranges or specific merchant entities.

> [!WARNING]
> Important!
> 
> Maintaining a clean token vault is essential for getting the most accurate and cost‑effective results from Account Updater. For more information on why token cleanup is beneficial and how to clean your token vault, access [Maintain Token Quality](/v1/docs/clean-up-tokens).

## Setup Costs and Ongoing Fees

Fees might apply when cardholder data is updated. You can pass these costs to merchants using event-triggered fees.

The following fee schedules, also known as *triggers*, can be used to assess Account Updater-related fees to merchants:

- **Account Updater Update**: Triggers Fee on token update.
- **Account Updater Group Update**: Triggers on payment update.

See [Fee Setup](/v1/docs/fee-setup) for details on setting up a fee with Account Updater event triggers.

### Fee Cost Analysis

Charges are calculated per response from the Account Updater service and charged per updated token. Service responses that will trigger a fee include:

- Contacting the cardholder for updated information.
- The account number was changed.
- The account was closed.
- The expiration date was changed.

> [!NOTE]
> **Notes**
> 
> - No fee is charged if no update occurs.
> - For partners using both Account Updater and Omnitoken, when Account Updater receives a customer's updated card information due to an account number change, the existing Omnitoken is set to null. As a result, an Omnitoken minting charge is applied to create and maintain an updated Omnitoken at the time of transaction.

The web portal offered by the Payrix Pro platform to accomplish tasks for their business through a web-based user interface rather than the API. The Payrix Pro portal contains general settings, payment processing options, reporting, fee settings, group assignments, user management, and much more.