---
title: "Issue a Transaction Refund"
slug: "issue-a-transaction-refund"
updated: 2026-03-18T18:42:30Z
published: 2026-03-18T19:00:01Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://resource.payrix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Issue a Transaction Refund

You can issue a credit or debit card refund as part of a service or product return from one of your customers in the Portal. This article shows you how to issue a full or partial refund to a customer for a processed payment with a *Captured* or *Settled* transaction status.

## Issue a Refund

To issue a full or partial refund to a customer from one of your transactions:

1. Select **Payment History**under Payments in the left navigation panel.
2. Locate the transaction in the Payment History table and select it to open the Transaction Details page.
3. Click **Refund**below the Transaction Details banner section to open the Refund dialog.

> [!NOTE]
> **Notes**
> 
> - If the transaction status is *Approved*, you have the option to void the transaction instead of issuing a refund.
> - When the payment is an Auth transaction type, you can perform a full or partial void of the transaction instead.
4. Enter the amount for a partial refund, or refund the entire amount by default.

> [!TIP]
> **Tip**
> 
> Scenarios exist where a customer might be returning one of multiple items or a partial return of service hours, for example. In this instance, we recommend viewing a copy of the receipt or invoice to determine the exact amount to refund to the customer.
5. Click **Refund**.

The refund is issued and immediately deducted from your available account balance. The customer should receive the refund in three to five business days. You can find any recently issued refunds by visiting the Payment History page and clicking **Refunds**to filter the table by transaction type.

## Next Steps

After the refund is issued, review the following articles for information on related topics:

- [Process a Card Payment](/v1/docs/process-a-card-payment):****Process a card payment using the Quick Charge tile or the Create Payment page.
- [Reverse and Refund Payments](/v1/docs/reverse-and-refund-payments): Understand how to pause and void payments in addition to refunding payments.

The web portal offered by the Payrix Pro platform to accomplish tasks for their business through a web-based user interface rather than the API. The Payrix Pro portal contains general settings, payment processing options, reporting, fee settings, group assignments, user management, and much more.

The movement of funds between a customer (cardholder or eCheck account holder) and a merchant to purchase a good or service.