---
title: "Payment Returns"
slug: "payment-returns-merchants"
updated: 2026-01-21T17:16:27Z
published: 2026-01-22T22:00:01Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://resource.payrix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Returns

The Payment Returns page shows information about payments returned from your customers.

To access the Payment Returns page by clicking Payment Returns****under [Payments](/v1/docs/payments-merchants) in the left navigation bar.

## Payment Returns Table

Locate individual returned payments in the main table on the Payment page. Individual payments are listed by row. The default view includes the following columns:

- **Name:**The name of the customer.
- **TXN ID:** The unique identifier for the transaction.
- **Merchant:** The name of the merchant that processed the return.
- **Account:** The merchant account identification number.
- **Amount:** The dollar amount associated with the returned payment.
- **Created:** The date that the return payment was created.
- **Return Code:** The reason for the returned payment.

> [!NOTE]
> Note
> 
> Return codes might not display for all user roles or portal views. If a return code doesn’t display, [submit a Partner Services ticket](https://wp4p.zendesk.com/hc/en-us/requests/new?ticket_form_id=28034457383315&brand_id=21896167572499) with the transaction ID for a returned ACH payment.

### Access Payment Return Transaction Details

Access the [Transaction Details](/v1/docs/transaction-details-merchants) page by clicking any information in an individual payment row.

## Related pages

Click the links or items on the Payment Returns page to access any of the following pages:

- [Transaction Details](/v1/docs/transaction-details-merchants)
- [Table Search and Sort Instructions](/v1/docs/table-search-and-sort-instructions)