---
title: "Refund a Collected Fee"
slug: "refund-a-collected-fee"
updated: 2026-03-11T21:24:30Z
published: 2026-03-11T21:30:01Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://resource.payrix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund a Collected Fee

You can refund a fee mistakenly charged to a merchant or when client satisfaction hinges on the reimbursement of a fee or set of fees. When this happens, you must understand how to issue a fee refund quickly and correctly to provide the best experience to your merchants. This article shows you how to refund a fee that was previously processed and collected.

Complete the prerequisites and all tasks in a section to issue the respective fee refund.

> [!NOTE]
> **Notes**
> 
> - This process is only applicable to merchants on Net Billing. Merchants under Statement Billing cannot receive refunds through this process.
> - This process only applies to fees (fee entries) that have been fully processed and settled. Pending fee charges must be fully processed before a refund can be issued.

## Prerequisites

Before refunding a fee, you must:

- Understand the [types of fees](/v1/docs/overview-of-fees#fee-types) you can create and how to structure them.
- Ensure your account has sufficient funds to issue the refund. Fee refunds can trigger a negative balance, which can cause additional platform fees and negative disbursements (or *debits*) to be assessed to your business account to cover the negative balance.

## Issue a Fee Refund from the Transaction Details page

1. Select **Payment History** under Payments in the main side bar.
2. Locate the transaction you want to refund fees for and select the listing to access the Transaction Details page for the transaction.
3. Select the **Fees**tab to display all related transaction fees for the associated transaction. ![](https://cdn.us.document360.io/f243b0b3-0695-4293-966a-033fdd216918/Images/Documentation/image-1767055495769.png)
4. Click **Refund** next to the specific fee entry that you want to refund to the merchant.

## Issue a Fee Refund from the Balance Details page

1. Select **Merchants**under Management in the main side bar.
2. Find the merchant you want to refund and select the listing to access their profile page.
3. Click the merchant’s **Account Balance** tile to access their Balance Details page.
4. Locate the processed fee charge by referencing the date and event listed for each entry in the Entries section.
5. Click on a listed fee to reveal its Entry Details page.
6. Navigate to the **Opposing Entry** link, which displays the Entry Details page showing the fee amount that was deducted as a positive value.

> [!TIP]
> **Tip**
> 
> When refunding the fee, always locate the *opposing entry*, the negative amount debited from the merchant. This ensures the fee amount you’re refunding is correct and the initial charge is aligned with the reason for the refund.
7. From that Entry Details page, click **Refund** in the lower-left corner to display the Refund Amount dialog.
8. Enter the fee amount (or a lesser amount for a partial fee refund), then click **Refund** to complete the process.

## Issue a Fee Refund from the Merchant Profile page

1. Select **Merchants**under Management in the main side bar.
2. Find the merchant you want to refund and select the listing to access their Merchant Profile page.
3. Scroll down to the Profile menu and select the **Fees** tab to access the Merchant’s Fees page.
4. Locate the fee you want to refund under Active Fees and select it to access the Fees Details page.

> [!NOTE]
> **Note**
> 
> If the fee was charged using a no longer active fee, you can click **Inactive Fees** and follow the remaining steps to achieve the same result.

1. Scroll down to the Entries section and click the opposing entry’s listing to reveal its Entry Details page after verifying that you found the correct fee charge.

> [!NOTE]
> **Note**
> 
> If necessary, you can re-verify that the entry is correct before refunding by cross-referencing the entry on the Merchant’s Balance Details page or looking at each Entry listing’s Event field to find the matching fee event (fee schedule) description.

1. Click **Refund**at the bottom of the page to open the Refund dialog.
2. Use the pre-filled Refund Amount field value to issue a full refund, or enter a lower amount to issue a partial refund. Then, click **Refund** to complete the fee refund.

**Result:** The refunded fee charge is immediately debited to the merchant’s available balance from your available balance. The Entry Details page for the fee charge displays as **Refunded** with a status badge next to the Entity Details page title to confirm the refund was issued.

You can verify the completion of the refund processing by accessing your****Balance Details page and reviewing your Entries section. Verify processing completion on the Balance Details page using the following validation criteria:

- The **From Entity Name** and **From Entity** **ID** fields display the merchant name and merchant entity ID that was originally assessed the fee.
- The **Description** field auto-displays *Refund for entry t1_etr_{yourRefundEntryId}*.
- The **Event**field auto-displays *Entry Refund*.
- The **Amount**field is a negative amount matching the amount you refunded.
- The **Event ID** matches the original fee charge Entry ID (for example, *t1_etr_{originalFeeChargeEntryId}*).

An entity that can process transactions and has been onboarded through a Payrix Pro partner.

A record of the movement of funds for an entity, including transactions and fees.

The balance of an entity account recorded on the Payrix Pro platform identifying the total balance of the entity’s platform-hosted account balance.