---
title: "Reverse a Payment"
slug: "reverse-a-payment"
updated: 2026-01-05T15:37:51Z
published: 2026-01-05T15:37:51Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://resource.payrix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reverse a Payment

Transactions that are still processing begin with an *Approved*status. Before a transaction reaches the *Captured* status and funds are captured for later settlement, it can be reversed. Reversing a transaction can be done using one of two methods:

- **Cancel:** Temporarily delay the capture of funds from the customer.
- **Void:** Issue a Reverse transaction to permanently remove payment authorization and pending charges.

Pending charges are shown on customers' credit card and bank account statements for *Approved* transaction amounts. If voided, the authorization is revoked, and the pending charge is removed. However, if canceled, the pending charge remains until restored and captured.

> [!WARNING]
> Important!
> 
> *Canceled* transactions can only be restored for a limited time before authorization to capture funds from the customer’s account expires. To ensure valid authorization, restore canceled transactions:
> 
> - Within three to five days for eCheck payments.
> - Within the timeframe set by each card brand for credit card payments.
> 
> See [Transaction Capture Timeframe](/v1/docs/transaction-capture-timeframe) for more details on the time limitations of transaction authorizations.

## Requirements

To reverse a payment:

- The transaction status must be *Approved***.**

Verify a transaction’s status from the [Transaction Details](/v1/docs/transaction-details-merchants) page, where full or partial reversals can be created.

## Cancel an Approved Transaction

To cancel a transaction, the transaction status must be *Approved*. If the transaction has reached *Captured* or *Settled* status, you must issue a refund. Use **Cancel Transaction** to temporarily delay capturing customer funds until restored at a later time.

To cancel a transaction:

1. Select **Payment History** from the left navigation panel.
2. Select the transaction to open the **Transaction Details** page.
3. Review the transaction’s details to confirm the status is *Approved*.
4. Click **Cancel Transaction**.
5. Click **Continue**in the confirmation dialog to complete the process.

**Result:** The transaction has been canceled and may be restored at a later time by clicking **Restore** **Transaction** on the same **Transaction Details** page.

### Restore a Canceled Transaction

For a transaction with a *Canceled*status, use **Restore Transaction** to undo the canceled transaction, re-adding the transaction to the merchant’s next daily batch.

To restore a canceled transaction:

1. Select **Payment History** from the left navigation panel.
2. Select the transaction to open the **Transaction Details** page.
3. Review the transaction’s details to confirm the status is *Approved* and *Canceled*.
4. Click **Restore Transaction**.
5. Click **Continue**in the confirmation dialog to complete the process.

**Result:** The canceled transaction has been restored, and the funds from the original transaction are captured and settled as a typical sale transaction in the merchant’s next daily batch.

## Void an Approved Transaction

To void a transaction, the transaction status must be *Approved*. If the transaction has reached *Captured* or *Settled* status, you must issue a refund. Use **Void Transaction** to permanently reverse the transaction before the funds are captured and settled.

To void a transaction:

1. Select **Payment History** from the left navigation panel.
2. Select the transaction to open the **Transaction Details** page.
3. Review the transaction’s details to confirm the status is *Approved*.
4. Click **Void Transaction**.
  - **Partial Void:** Enter the amount to be voided from the transaction before proceeding.
  - **Full Void:** Proceed to the next step.
5. Click **Save**to confirm the void and update the transaction amount.

**Result:** The amount entered in the **Void Transaction** dialog is removed from the transaction, or the entire transaction is voided. The associated pending charge on the customer’s account statement is removed, and this transaction is updated with a *Voided* status on the **Payment History** and **Transaction Details** pages.