You can update your bank account information to ensure that payouts can continue when account details change due to compromised data, expiration, or other issues. This tutorial describes how to update your bank account information manually with Payrix Pro or by updating account details linked with Plaid.
Audience: Partner, Merchant
Update a Bank Account
Ensure that you complete all steps in the following sections.
Prerequisites
Before attempting this tutorial, you must:
Meet the general prerequisites described in Get Started with Use Case Tutorials.
Have a pre-existing approved bank account linked to your Payrix Pro portal account.
Have your bank account information, including the account and routing numbers. If you’re adding an account linked with Plaid, have your banking institution’s online account login credentials accessible.
Have a file containing an image of a voided check, bank statement, or bank letter to support the validity of the new account.
Access Your User Profile Page
Click PROFILE, located in the upper-right corner of the page, to open your user profile page.
Important!
You must use the entity owner’s profile to add an entity’s bank account. This is the first user login provided to (or created for) the entity upon first being onboarded to the platform.
You can also access your profile by clicking SETTINGS. Scroll down to the User Settings section and locate the User Account Information subsection. Click USER ACCOUNT INFORMATION to open your profile page.
Update Your Bank Account Information
Click BANKING in the left panel to open the Banking tab.
Click EDIT ACCOUNT on the right side of the Bank Accounts table to open the Edit Account dialog on the page.
Update the bank account information manually or re-link it with Plaid using the applicable steps in the following sections.
Note
If you’re adding an account manually, verification of the new account information will take up to five business days. To cancel or view the status of your pending manual review, go to the Pending Change Requests section of the Banking tab on your entity’s Profile page.
Re-Link bank account information with Plaid
Click RELINK ACCOUNT in the dialog.
Follow the prompts by Plaid to finish linking and verifying the new account.
Update bank account information manually
Click EDIT ACCOUNT MANUALLY in the dialog. Read the information in the Warning box that appears on the screen, and click CONTINUE to confirm that you agree.
Click ENTER ACCOUNT MANUALLY to open the Add Bank Account dialog.
Enter the information in the required fields.
Click SAVE to complete your edit.
Result: Your account information will be verified and relinked with Plaid, or manually reviewed and approved by a Payrix Pro risk analyst before being approved for use by your entity on the platform. When the account verification is complete, the updated account will be accessible for transactions, payouts, debits, and more.
Next Steps
After editing your bank account information, review the following guides:
Add a Bank Account: Add additional bank accounts.
Update your Merchant's Existing Bank Account: Update your merchant’s bank account information.