The Withdrawal Details page contains information about a specific withdrawal from a merchant or other user account associated with your Partner account, and includes details about the withdrawal, alerts, and disbursement information.
To access the Withdrawal Details page:
Click Merchants in the Management category in the left navigation panel.
Click a specific merchant in the Merchants table to open the Merchant Profile page.
Scroll down and click the Withdrawals tab in the Merchant Account Overview section of the Merchant Profile page.
Click the specific withdrawal located in the Withdrawal History table to open the Withdrawal Details page.
Withdrawal Details Features
Click to view the features of the Withdrawal Details page
Withdrawal Details Information Banner
The Withdrawal Details information banner, located at the top of the page, contains an overview of the specific withdrawal and access to the merchant’s dashboard. The following information is included in the information banner:
Withdrawal Status: The status of the withdrawal: Approved, Pending, or Failed. The withdrawal status also includes the date that the status was last updated.
Withdrawal Amount: The dollar amount of the withdrawal.
Withdrawal Date: The date that the withdrawal transaction occurred.
Processed Date: The date that the withdrawal transaction was processed.
Schedule: The frequency of the withdrawal for withdrawal schedules, shown as daily, weekly, monthly, or yearly.
Account: The number of the account that funds the scheduled payment.
Entity: The merchant or other entity associated with the withdrawal transaction.
Information Banner Actions
The Information Banner supports the following actions:
Access the Merchant Dashboard View for the merchant associated with the withdrawal by clicking on the DOOR icon next to the Entity name in the Information Banner.
View the Merchant Profile page for the merchant associated with the withdrawal by clicking on the name in the Entity field.
Alerts
The Alerts section is located below the Information Banner and will display a table with any alerts that are associated with the specific withdrawal. The table contains the following information:
Created: The date and time that the alert was created.
Code: The code associated with the type of alert.
Message: The message generated by the alert code.
Disbursement Details
The Disbursement Details section is located at the bottom of the page, and contains information about how the disbursement occurred following the withdrawal transaction, including the following fields:
Trace Number: A 15-digit number that represents the entry detail record based on the merchant's bank routing number.
Amount: The dollar amount of the disbursement associated with the withdrawal.
Platform: The platform terminal on which withdrawal transaction was processed.
Disbursement Totals: Additional details of the disbursement that includes the types of transactions, a count of each transaction type, the monetary amounts for each type, and the amount disbursed into your account.
Related Pages
Click the links or items on the Withdrawal Details page to access any of the following pages: