The Disputes page shows information about chargebacks or other disputes submitted through your merchants. A dispute occurs when a customer questions the validity of a payment, and contacts their issuing bank to attempt to force-refund the transaction or request more information.
Navigate to the Disputes page by clicking DISPUTES under Payments in the left-hand navigation panel.
Partial view of the Disputes page showing the Disputes Table and Table Customization Options.
Click here to view the features of the Disputes page.
Disputes Table
Locate individual disputes in the main table on the Disputes page. Individual disputes are listed by row. The default view includes the following columns:
Disputes Table Column Name
Description
Disputed On
The date that the payment was disputed.
Status
The status of the dispute displayed as a color-coded badge to advise next steps:
Needs Response - A response is required to the current step.
In Review - The dispute is currently being reviewed by the card brand.
Won - The dispute has been decided in the Merchant’s favor.
Lost - The dispute has been decided in the Cardholder’s favor.
Respond By
The deadline for submitting a dispute response with a remaining days to response deadline status badge.
Cardholder
The name on the credit card.
Amount
The dollar amount of the disputed payment.
Past Due
Number of days since the response was originally due.
Dispute Details
Click the Dispute Details button next to any listing to view additional details for a specific dispute.
Dispute Table Actions
The Dispute table supports the following actions:
Access the Dispute Details page by clicking on the Dispute Details button next to a specific listing.
Download Dispute Information Files
To download a complete record of your disputes, click .CSV or .XLS. The following columns will be displayed in the downloaded file:
Dispute Information File Column Name
Description
Merchant
The name of the merchant associated with the disputed charge.
Merchant ID
The identification number associated with the merchant.
DBA- Statement Descriptor
The text associated with a payment on the customer’s credit card.
Reason
The issue cited by the customer for initiating the dispute.
TXN Amount
The transaction amount of the disputed charge.
TXN Date
The date that the transaction was charged.
Last 4
The last four digits of the credit card.
Reply By
The deadline to reply to the dispute.
Dispute Amount
The amount of money disputed.
Dispute Date
The date that the dispute was initiated by the customer.
Customer
The name of the customer.
Disputes Table Customization
You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for customizing, sorting, or searching tables.
Expand the section below to view a complete list of the data that you can display on the Disputes table:
Click here to view Disputes History Table customizations.
Dispute Data
Amount
Reply by
Status
ID
Created by
Dispute Date
Date Modified
Modified By
Description
Case ID
Cycle
Reason Code
Issued
Received
Bank Reference
Dispute Reference
Transaction Data
TXN ID
Created by Date
Modified
Modified By
Subscription Type
Currency
Platform
Captured
Description
Order Number
Tax Status
Approved
Refunded
Amount
Entity Data
Entity ID
Login ID
Parameters ID
Type
Address
City
State
Zip
Country
Phone
Fax
Email
Website
EIN
Currency
Status
Custom
Merchant Data
MCC
Date Created
Created by
Date Modified
Modified By
Date Boarded
Last Transaction Date
Date Established
Status
Customer Data
Company
Address
City
Zip
State
Country
Phone
Email
Filter Your Table by Dispute Status
View a single category of a dispute by choosing one of the four buttons at the top left of the table: Needs Response, In Review, Won, or Lost.
The table will repopulate to show only disputes of the category selected.
Related Pages
Click the links or items in the Disputes page to access any of the following pages:
.png)
