Monitoring Chargebacks and Confirming Assoc. Funds
When Merchants receive a chargeback, funds for the associated transaction are deducted from the Merchant’s balance. Once a Merchant successfully responds and eventually wins a chargeback, funds are then returned / made available.
In order to both track chargebacks and confirm funds leaving and returning to the merchant, developers can use these steps below to review, track and report on funds movement:
Query the Chargebacks endpoint - Pull all chargebacks that were modified the previous day (can optionally add merchant ID in order to search chargebacks specific to one MID)
Query Chargebacks - Retrieve all the
chargebacks.txn returned from Step 1. Then query that transaction on the /chargebacks endpoint to find all associated chargebacks (there may be one or multiple)
Query Entries - Retrieve all the
chargebacks.id returned in Step 2.
Then query the txn on the
/entriesendpoint to find all the associated entries with that chargeback. Exclude chargeback fees
Add the totals to the query to sum the amount
If the sum equals 0, the chargeback funds have been returned to the merchant,
If negative the merchant has been debited the chargeback amount.