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Payrix Code of Conduct Disclosures - Canada

Payrix Code of Conduct Disclosures - Canada - Version 07.2022

Information Summary Box for Sub-Merchants - Canada

Date of Contract

Effective Date: This Agreement is binding upon Sub-Merchant on date Payrix and Sub-Merchant accept the Agreement.

Length of Term: Until terminated by either Payrix Canada Corp. (“Payrix”) or Sub-Merchant.


All networks other than Interac:

Peoples Trust Company
1400-888 Dunsmuir Street
Vancouver, BC V6C 3K4 Canada
Telephone: 1-844-308-2083

Cancellation of Contract(s) and Applicable Penalties

Sub-Merchant’s and Payrix’s Right to Cancel: The Agreement may be terminated by the Sub-Merchant at any time by closing the Sub-Merchant’s Account. Payrix may terminate this Agreement and close Sub-Merchant’s Account for any reason or no reason at any time. Termination of the Agreement by either Sub-Merchant or Payrix is without any early termination fee or penalty.

Should Sub-Merchant wish to discuss cancelling the Agreement, please contact the below Platform by telephone at_____________________, or by e-mail at

Complaint Handling Procedures

Platform and Payrix: Complaints regarding Account, operational, and billing issues:



  • Mail: Legal Department, 5605 Glenridge Dr. Suite 375, Sandy Springs, GA 30342

  • E-Mail:

  • Telephone: (855) 672-9749

  • Online:

Processor: Escalated Complaints:

Worldpay from FIS,
Legal Department
8500 Governors Hill Drive, Mail Drop 1GH1Y1, Symmes Township, OH 45249-1384 USA

Online and Telephone:

Telephone: 1-800-548-5326

Acquirer: Escalated Complaints:

Peoples Trust Company
95 Wellington St W Suite 1310, Toronto, ON M5J 2N7



Details on how to file a complaint by phone, email or regular mail is detailed at the link above.

Information About Payment Terminals

Not applicable

Contactless Payments Acceptance

Not applicable

Transaction Return Policy

Card acceptance fees will be applied to transaction returns as follows:
See below Other Fee Disclosure Box.
Processor may retain interchange on return transactions, in accordance with Processor’s standard operating procedures.

Independent Sales Organization or Referral Agent (where applicable)

Platform: _____________________
Address: _____________________
E-Mail: _____________________
Telephone: _____________________

Platform acts as a third party and it is not an affiliate, subsidiary, or a member of the Acquirer. Platform is a service provider to Sub-Merchant and referral agent to Payrix and Payrix becomes Sub-Merchant’s agent for the delivery of transactions via the applicable processing network.

Code of Conduct

The Code of Conduct can be accessed at:​


Platform, on behalf of Payrix, will provide Sub-Merchant a statement each month via the Platform’s online Sub-Merchant portal and/or email and not by paper statement unless otherwise set forth on the Application. Any statement charges are set forth in the Other Fee Disclosure Box set forth on the following page.

Fee Disclosure Box

The below fee summary is provided to Sub-Merchant solely as a representation of the fees associated with accepting a specific payment card type and method. It is intended as a guide and does not provide the complete cost of card acceptance across all card types. For a complete list of all transaction fees, interchange downgrade fees, and other fees associated with your card acceptance, please refer to the below Other Fee Disclosure Box which is part of the Application.

Fee Summary

Payment Card Type

Processing Method​​ ​

These are the most common domestically issued card types and processing methods. They do not represent all the possible fees and variations that are charged to merchants

Card/Device Present

Means that the card/device was electronically read (contact or contactless interface or mag-stripe).

​Card/Device Not-Present

Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g., mail/telephone order, online, recurring payment).

Discount %

Per Item

Discount %

Per Item

American Express

Interac Debit Cards

MasterCard Business Cards

MasterCard Core Cards

MasterCard Corporate Cards

MasterCard Debit Cards

MasterCard Prepaid Cards

MasterCard World Cards

MasterCard World Elite Cards

Visa Business Cards

Visa Business Premium Cards

Visa Corporate Cards

Visa Corporate Premium Cards

Visa Debit Cards

Visa Infinite Cards

Visa Infinite Privilege Cards

Visa Prepaid Cards

Visa Standard Credit Cards

Visa Commercial Prepaid Cards

Other Fees Disclosure Box

Other fees that may apply include:

  1. eCheck Processing Fees: sale transaction - $0.00, refund transaction - $0.00, return transaction - $0.00

  2. Chargebacks and Related Fees: chargeback request or return - $00.00, retrieval request – $00.00, ACH representment - $00.00, arbitration case (possible additional fees from payment networks) - $00.00

  3. Dynamic Payment Fees: Per instruction funding (standard funding) - $0.00

Other fees disclosed in Application and/or by Platform.

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