Payrix Code of Conduct Disclosures - Canada - Version 07.2022
Information Summary Box for Sub-Merchants - Canada
Date of Contract
Effective Date: This Agreement is binding upon Sub-Merchant on date Payrix and Sub-Merchant accept the Agreement.
Length of Term: Until terminated by either Payrix Canada Corp. (“Payrix”) or Sub-Merchant.
All networks other than Interac:
Peoples Trust Company
Cancellation of Contract(s) and Applicable Penalties
Sub-Merchant’s and Payrix’s Right to Cancel: The Agreement may be terminated by the Sub-Merchant at any time by closing the Sub-Merchant’s Account. Payrix may terminate this Agreement and close Sub-Merchant’s Account for any reason or no reason at any time. Termination of the Agreement by either Sub-Merchant or Payrix is without any early termination fee or penalty.
Should Sub-Merchant wish to discuss cancelling the Agreement, please contact the below Platform by telephone at_____________________, or by e-mail at _____________________.com
Complaint Handling Procedures
Platform and Payrix: Complaints regarding Account, operational, and billing issues:
Processor: Escalated Complaints:
Worldpay from FIS,
Online and Telephone:
Acquirer: Escalated Complaints:
Details on how to file a complaint by phone, email or regular mail is detailed at the link above.
Information About Payment Terminals
Contactless Payments Acceptance
Transaction Return Policy
Card acceptance fees will be applied to transaction returns as follows:
Independent Sales Organization or Referral Agent (where applicable)
Platform acts as a third party and it is not an affiliate, subsidiary, or a member of the Acquirer. Platform is a service provider to Sub-Merchant and referral agent to Payrix and Payrix becomes Sub-Merchant’s agent for the delivery of transactions via the applicable processing network.
Code of Conduct
The Code of Conduct can be accessed at:
Platform, on behalf of Payrix, will provide Sub-Merchant a statement each month via the Platform’s online Sub-Merchant portal and/or email and not by paper statement unless otherwise set forth on the Application. Any statement charges are set forth in the Other Fee Disclosure Box set forth on the following page.
Fee Disclosure Box
The below fee summary is provided to Sub-Merchant solely as a representation of the fees associated with accepting a specific payment card type and method. It is intended as a guide and does not provide the complete cost of card acceptance across all card types. For a complete list of all transaction fees, interchange downgrade fees, and other fees associated with your card acceptance, please refer to the below Other Fee Disclosure Box which is part of the Application.
Payment Card Type
These are the most common domestically issued card types and processing methods. They do not represent all the possible fees and variations that are charged to merchants
Means that the card/device was electronically read (contact or contactless interface or mag-stripe).
Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g., mail/telephone order, online, recurring payment).
Interac Debit Cards
MasterCard Business Cards
MasterCard Core Cards
MasterCard Corporate Cards
MasterCard Debit Cards
MasterCard Prepaid Cards
MasterCard World Cards
MasterCard World Elite Cards
Visa Business Cards
Visa Business Premium Cards
Visa Corporate Cards
Visa Corporate Premium Cards
Visa Debit Cards
Visa Infinite Cards
Visa Infinite Privilege Cards
Visa Prepaid Cards
Visa Standard Credit Cards
Visa Commercial Prepaid Cards
Other Fees Disclosure Box
Other fees that may apply include:
Other fees disclosed in Application and/or by Platform.