Email Alerts let users manage important notifications, when they are sent, and who receives them. These alerts provide a simpler way for users to enable custom notifications that can be sent to email if their workflow doesn’t regularly include API usage.
There are 6 Email Alert categories:
Disbursements - Notifications about disbursement events
Merchants - Notification about Merchant boarding events.
Chargebacks - Notifications about chargeback events.
Transactions - Notifications about any transaction events.
Invoices - Notifications about invoice events.
Subscriptions - Notifications about subscription events.
See all available email triggers below.
By default, all custom Email Alerts are disabled, so no alert will be sent if an event happens.
The Platform does provide a set of default Email Alerts when a Merchant is boarded to cover critical notifications. Read more about Default Email Alerts below.
Email Alert Set-Up
To set up an Email Alert, login to the Portal as the user or admin of your choice, then follow the steps below:
Step 1: Dashboard → Email Alerts
Step 2: Toggle on the Email Alert you’d like to send and enter the desired recipient’s email(s).
Tip: It is recommended that you use the Admin’s login email or Account Manager email address to ensure notifications aren’t missed and that alerts are confidential from portfolio Merchants, other users, etc.
Click to see a full list of available Email Alerts & Triggers
Disbursement Alerts
Alert Triggers | Description |
|---|
Disbursement Requested | A Disbursement (Withdrawal) has been requested by a user. |
Disbursement Processing | A requested Disbursement (Withdrawal) is processing. |
Disbursement Processed | A requested Disbursement (Withdrawal) has finished processing. |
Disbursement Failed | A requested Disbursement (Withdrawal) has failed. |
Disbursement Denied | A requested Disbursement (Withdrawal) has been denied. |
Disbursement Returned | A requested Disbursement (Withdrawal) has been returned. |
Merchant Alerts
Alert Triggers | Descriptions |
|---|
Merchant Created | A new Merchant account has been created. |
Merchant Boarding | A new Merchant has submitted an onboarding Sign Up Form. |
Merchant Boarded | A new Merchant has been successfully boarded to the Platform. |
Merchant Manual Review | A Merchant attempting to board was flagged for manual review. |
Merchant Held | A hold has been placed on a Merchant attempting to board. |
Merchant Denied | A Merchant attempting to board has been denied. |
Chargeback Alerts
Alert Triggers | Descriptions |
|---|
Chargeback Opened | A Chargeback has been opened via customer Dispute. |
Chargeback Closed | A Chargeback has been closed after being won or lost. |
Chargeback Created | A new Chargeback has been created via Portal. |
Chargeback Lost | A Chargeback has been lost. |
Chargeback Won | A Chargeback has been won. |
Chargeback Opened | A Chargeback has been opened via customer Dispute. |
Transaction Alerts
Alert Triggers | Descriptions |
|---|
Transaction Created | A Transaction has been created. |
Transaction Approved | A Transaction was approved. |
Transaction Failed | A Transaction received a failed authorization. |
Transaction Captured | A Transaction’s funds have been captured. |
Transaction Settled | A Transaction’s funds have been setlled. |
Transaction Returned | An attempted Transaction was returned. |
Invoice Alerts
Alert Triggers | Description |
|---|
Invoice Created | An Invoice has been created. |
Invoice Cancelled | An Invoice was cancelled. |
Invoice Expired | An Invoice has exceeded its expiration date. |
Invoice Viewed | An Invoice has been viewed by the customer. |
Invoice Paid | An Invoice was paid by a customer. |
Invoice Emailed | An Invoice has been emailed to the customer. |
Invoice Result Failure | An Invoice payment resulted in a failed authorization. |
Subscription Alerts
Alert Triggers | Description |
|---|
Subscription Created | A Subscription has been created. |
Subscription Approved | A Subscription was approved. |
Subscription Failed | A Subscription payment resulted in a failed authorization. |
Warning: Email Alerts will not be sent to a newly provided email address until it is verified through the initial enrollment email sent to the user.
Default Alerts
When a Merchant first boards onto the Platform, there are predefined email alerts that are configured with the Merchant by default, to keep them informed of critical events that take place within their portfolio, even if they haven’t set up their own email alerts.
See the content below for a list of the default emails, their triggers, and destinations.
Click for a full list of default Email Alerts
Alert Trigger | Email Message | Destination Email(s) |
|---|
Password Reset | Your password has been reset. | Login Account Email |
Blocked Transaction | This transaction has been blocked. | Login Account Email |
Released Transaction | This transaction has been released from a hold. | Login Account Email |
Transaction on Hold | A hold has been placed on this transaction. | Login Account Email |
Entity Blocked from Boarding | This entity has been blocked from boarding. | Login Account Email |
Entity Boarding on Hold | A hold on boarding this entity has been placed until further review. | Login Account Email |
Account Blocked | This bank account has been blocked. | Login Account Email |
Account on Hold | A hold has been placed on this bank account. | Login Account Email |
Invoice (after saving) | {Copy of saved Invoice} | Email(s) listed on Invoice |
Updated Account Field(s) | This bank account information has been updated | Related Entity Email |
Chargeback Created | A chargeback has been created. | Login Account Email |
Chargeback Opened | A chargeback has been opened. | Login Account Email |
Chargeback Won | This chargeback has been won. | Login Account Email |
Chargeback Lost | This chargeback has been lost. | Login Account Email |
Chargeback Closed | This chargeback has been closed. | Login Account Email |
Login Email Change Request | A request has been made to change your login account Email. | Login Account Email |
Login Email Change Complete | Your login account email change is complete. | Login Account Email |
First Time Email Confirmation Code Sent | Click the link below to confirm your email. | Account Signup Email |
First Time Email Change Confirmation Sent | Click the link below to confirm your email change. | Updated Login Account Email |
Portal Message Sent - Transaction Hold | A message has been sent in the Portal to notify users that a hold has been placed on this transaction. | Login Account Email |
Portal Message Sent - Entity Boarding Hold | A message has been sent in the Portal to notify users that a hold on boarding this entity has been placed until further review. | Login Account Email |
Portal Message Sent - Account Hold | A message has been sent in the Portal to notify users that a hold has been placed on this bank account. | Login Account Email |
Portal Message Sent - No Refund | A message has been sent in the Portal to notify users that no refund was issued. | Login Account Email |
Portal Message Sent - Entity Return | A message has been sent in the Portal to notify users that an entity return was issued. | Login Account Email |
Portal Message Hold | A hold has been placed on this Portal message. | Login Account Email |
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