Use Case: Enable Invoice Event Alerts
You can receive notifications when invoices associated with your account are created or change statuses by setting up alerts in the portal. To receive notifications about invoice status changes, you can set up email alerts or web alerts (also known as webhooks) for your account. This tutorial walks you through the steps required to configure an email or web alert for invoice creation or status change events.
Objective
Create a new alert that notifies you when an update to a Merchant’s customer invoice event occurs.
Audience
Facilitators
Referrers
Merchants
Environment
Portal (Sandbox)
Portal (Production)
Prerequisite
Prerequisite:
You must have a fully boarded Payrix account to perform any of the actions described in the use case guides.
Tips
Tip: By default, all custom email and web alerts are disabled. The platform provides a set of default email alerts when a Merchant is boarded to cover critical notifications. To learn more about boarding alerts, see the Enable Merchant Boarding Alerts use case.
Additional Resources
For more information, see the portal guides for the Email Alerts page (Merchant, Referrer, or Facilitator) and the Web Alerts page (Merchant, Referrer, or Facilitator).
Read Setting Up Email Alerts for more details about configuring email alert notifications.
Read Setting Up Web Alerts (Webhooks) for more details about the web alert system and setup.
Enable Invoice Event Alerts
Enable Email Alerts for an Invoice Event
Enable Web Alerts (Webhook Notifications) for an Invoice Event
Next Steps
After enabling the new alert, review the following use case guides for additional information on related topics:
Enable Chargeback Event Alerts: Create an email or web alert that triggers when a chargeback update, creation, or final decision occurs under your portfolio.
Enable Transaction Event Alerts: Create an email or web alert that triggers when a transaction status changes.
Enable Merchant Boarding Event Alerts: Create an email or web alert that triggers when Merchants' boarding status changes.
Enable Disbursement Event Alerts: Create an email or web alert that triggers when withdrawals or negative disbursement events occur or change status.
Enable Change Request Event Alerts: Create an email or web alert that triggers when users in your portfolio update their bank account information manually.
Enable Subscription Event Alerts: Create an email or web alert that triggers when a Merchant customer's subscription changes status.
Conclusion
After the alert is enabled, it automatically sends a notification when an invoice event occurs.
References
Click the links or items below to access any of the following pages:
Email Alerts page (Merchant)(Referrer)(Facilitator)
Web Alerts page (Merchant)(Referrer)(Facilitator)