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Use Case: Hold a Merchant Boarding to Perform a Review

You can place a Merchant’s boarding status into Manual Review when their portal account is created but has not yet been fully boarded. This can be helpful for highly sensitive Merchant locations and industries to verify low-risk and full compliance. This tutorial walks you through the steps required to change and update a Merchant’s boarding status and perform a risk review.

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Objective

Set a newly created Merchant to Manual Review to review the risks associated and update the status as needed.


Audience

  • Facilitators

  • Referrers

Environment

  • Portal (Sandbox)

  • Portal (Production)


Prerequisites

Prerequisites:

  • You must have a fully boarded Payrix account to perform any of the actions described in the use case guides.

  • A new Merchant must complete and submit a signup form.

Warnings

Warning: Facilitators are responsible for the assumption of risk for their Referrer and Merchant offering. As a result, Facilitators should ensure thorough reviews of manually held transactions is performed before releasing to minimize potential legal or compliance complications.

Tips

Tip: For Referrers under Payrix, the risk parameters will automatically flag Merchants for manual review if auto-boarding is not configured.

Tip: When updating your Merchant’s boarding status on the Underwriting page, you can optionally place a one-time reserve on the Merchant to reserve funds in cases where you are uncertain about risk factors that could result in negative charges. This reserve can help offset the costs your business might incur as a result.

Additional Resources


Hold and Review a new Merchant

Ensure that you complete all steps in the following sections.

Access the Merchant Profile

  1. Click Merchants in the left navigation panel to open the Merchants page.

  2. Click the new Merchant’s listing to open the Merchant Profile page.

Change the Merchant’s Boarding Status

  1. Click the Account tab under the Business menu and click the Edit icon.

  2. Click the Boarding Status dropdown menu and select Manual Review.

  3. Click the Confirm icon next to the Account tab.

Result: The Merchant’s boarding status has been changed to manual review and a new listing has been automatically created on the Risk Management page.

Access the Merchant’s Underwriting page

  1. Click Risk under the Admin category in the left navigation panel to open the Risk Management page.

  2. Click the Merchants tab, then locate the Merchant you’d like to review.

  3. Click the Merchant’s listing to open the Underwriting page.

Review the Merchant

  1. On the Merchant Underwriting page, review the various Risk Card data provided for points of possible fraud or irregularity.

  2. If any irregularities need to be noted for other risk analysts, click Add Note in the Notes and Documents panel.

Result: You’ve performed your manual risk review of the Merchant, listing any irregularities or high-risk information in a note for other analysts in your business.

Update the Merchant’s Boarding Status

  1. Return to the top of the Merchant Underwriting page to update the Merchant’s boarding status.

  2. Based on your decision, change the Merchant’s status:

Merchant Boarding Status Update Options
  • Approve for Boarding: If your review is positive and you’re ready to release the hold and board the Merchant, click Board at the top of the page.

  • Decline: If your review is negative and you find high-risk factors that you want to avoid with this Merchant, click Status and select Denied. Select one of the following reasons for choosing Denied:

    • Rejected: Declined after manual review for any reason

    • Fraud: Declined after fraud was detected during manual review

    • No Response: Declined after missing information was discovered and the Merchant was contacted to address the issue, but did not respond

    • Withdrawn: Declined after the Merchant decided to withdraw their submission and no longer wants to use your platform

Result: Your Merchant’s boarding status has been released based on your review and release choice to either return the funds to the Merchant’s customer or process the transaction as normal, possibly reserving the funds for later resolution of customer issues.


Next Steps

After manually reviewing the Merchant, review the following guides for related topics:


Conclusion

After the Merchant has been manually reviewed, and the status changed to Board, they are ready to use the platform immediately.


References

Click the links or items below to access any of the following pages:

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