Use Case: Hold a Merchant Boarding to Perform a Review

You can place a Merchant’s boarding status into Manual Review when their portal account is created but has not yet been fully boarded. This can be helpful for highly sensitive Merchant locations and industries to verify low-risk and full compliance. This tutorial walks you through the steps required to change and update a Merchant’s boarding status and perform a risk review.

Objective

Set a newly created Merchant to Manual Review to review the risks associated and update the status as needed.

Prerequisites

Prerequisites:

• You must have a fully boarded Payrix account to perform any of the actions described in the use case guides.

• A new Merchant must complete and submit a signup form.

Warnings

Warning: Facilitators are responsible for the assumption of risk for their Referrer and Merchant offering. As a result, Facilitators should ensure thorough reviews of manually held transactions is performed before releasing to minimize potential legal or compliance complications.

Tips

Tip: For Referrers under Payrix, the risk parameters will automatically flag Merchants for manual review if auto-boarding is not configured.

Tip: When updating your Merchant’s boarding status on the Underwriting page, you can optionally place a one-time reserve on the Merchant to reserve funds in cases where you are uncertain about risk factors that could result in negative charges. This reserve can help offset the costs your business might incur as a result.

Additional Resources

• Read Merchant Onboarding Risk - Best Practices for guidance on identifying Merchant boarding risks.

• Read Merchant Risk Prevention for steps to mitigate risks associated with boarding Merchants.

Hold and Review a new Merchant

Ensure that you complete all steps in the following sections.

Access the Merchant Profile

1. Click Merchants in the left navigation panel to open the Merchants page.

2. Click the new Merchant’s listing to open the Merchant Profile page.

Change the Merchant’s Boarding Status

1. Click the Account tab under the Business menu and click the Edit icon.

2. Click the Boarding Status dropdown menu and select Manual Review.

3. Click the Confirm icon next to the Account tab.

Result: The Merchant’s boarding status has been changed to manual review and a new listing has been automatically created on the Risk Management page.

Access the Merchant’s Underwriting page

1. Click Risk under the Admin category in the left navigation panel to open the Risk Management page.

2. Click the Merchants tab, then locate the Merchant you’d like to review.

3. Click the Merchant’s listing to open the Underwriting page.

Review the Merchant

1. On the Merchant Underwriting page, review the various Risk Card data provided for points of possible fraud or irregularity.

2. If any irregularities need to be noted for other risk analysts, click Add Note in the Notes and Documents panel.

Result: You’ve performed your manual risk review of the Merchant, listing any irregularities or high-risk information in a note for other analysts in your business.

Update the Merchant’s Boarding Status

1. Return to the top of the Merchant Underwriting page to update the Merchant’s boarding status.

2. Based on your decision, change the Merchant’s status:

Result: Your Merchant’s boarding status has been released based on your review and release choice to either return the funds to the Merchant’s customer or process the transaction as normal, possibly reserving the funds for later resolution of customer issues.

Next Steps

After manually reviewing the Merchant, review the following guides for related topics:

• Hold a Transaction to Respond to Suspicious Activity: Manually create holds on transactions that are suspicious or otherwise high-risk.

• Automate Risk Reviews with Policies: Use the policies feature to automate future transaction holds or Merchant boarding reviews with different risk criteria.

Conclusion

After the Merchant has been manually reviewed, and the status changed to Board, they are ready to use the platform immediately.

References

Click the links or items below to access any of the following pages:

• Merchant Onboarding Risk - Best Practices

• Merchant Risk Prevention

• Merchants page [Referrer][Facilitator]

• Merchant Profile page [Referrer][Facilitator]

• Risk Management page [Referrer][Facilitator]

• Merchant Underwriting page [Referrer][Facilitator]

• Hold a Transaction to Respond to Suspicious Activity

• Automate Risk Reviews with Policies