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Use Case: Reconcile a Negative Disbursement
You can use the portal to access information about a negative disbursement in the same way as withdrawal disbursements to help you reconcile your financial records, ensure accurate accounting, and identify behaviors in your portfolio that lead to regular refunds and disputes. This tutorial walks you through the steps to find information about a specific negative disbursement.
A view of the Withdrawals Details page with a populated Disbursement Details section.
Objective
Use the Withdrawal Details page to manually reconcile your negative disbursement total.
Audience
Facilitators
Referrers
Merchants
Environment
Portal (Sandbox)
Portal (Production)
Prerequisites
Prerequisites
You must have a fully boarded Merchant account to perform any of the actions described in this use case guide.
Before you begin using this guide, gather the following documents:
Internal transaction records
External bank statements
External credit and debit card statements
External associated and applicable third-party payment service records
Disbursement details or disbursement transaction details report
Warnings
Warning: Certain interchange fees that amount to less than a full cent ($0.01) will be displayed under Not Disbursed on a Disbursement Summary, as an undisbursed amount rollover.
Tips
Tip: A negative disbursement is a debit from your entity’s bank account as the result of owed amounts not being covered by your account balance.
Tip: When reconciling a negative disbursement, refunds and dispute funds lost in a chargeback decision will display as a negative amount under the Debit column.
Tip: Not Disbursed totals shown in the Disbursement Details section can be the result of Pending or Held funds and will display as a negative amount under the Debit column against the Credit total.
Tip: If you find a discrepancy in the reconciliation process, you can click on the out-links on the Disbursement Details page (next to Sales, Fees, or Total row titles) to view more detailed information about the makeup of each entry total and associated dates, entities, and IDs.
Note: Reconciliation versus Balancing
Reconciliation is the process of comparing your financial records, usually over a longer period, to ensure that the withdrawn amount matches the intended disbursement amount, used by Merchants under Statement (Gross) Billing.
Balancing is the process of maintaining financial equilibrium by verifying that your total daily disbursements align with your available balance and financial goals, used by Merchants under Net Billing.
Reconcile a Negative Disbursement
1. Access the Withdrawals Page
Click WITHDRAWALS under the Admin category in the left navigation panel to open the Withdrawals page.
2. Access Disbursement Details for a Specific Withdrawal
Scroll to the Withdrawals History section and locate the withdrawal associated with your disbursement. Click on any information in the table row to open the Withdrawal Details page.
Scroll to the Disbursement Details section.
Result: Use the information in the Disbursement Details section to perform a manual reconciliation.
3. Reconcile the Negative Disbursment
View the disbursement details section totals for Credits (positive) or Debits (negative) amounts, the amounts disbursed, and the event type that caused the disbursement.
Add the positive Sales and Fees row amounts shown in the Credit column. Save this total.
Add the negative Sales and Fees row amounts shown in the Debit column to any Not Disbursed row amounts. Save this total.
Subtract the calculated Debit total from the Credit total to find your “expected total” of funds disbursed. Your “expected total” should also appear as a negative amount in the case of a negative disbursement total.
Compare your “expected total” against the Total amount shown in the Disbursed column to check for a discrepancy:
No Discrepancy: If the disbursement totals have no discrepancies, you can finalize and complete your reconciliation process.
Disbursement Discrepancy: If you identify any discrepancy in the Disbursed total amount comparison process, proceed to the next step.
Using the corresponding information, investigate and resolve any discrepancies caused by missed transactions or calculation errors.
Note: If you identify a platform amount calculation error, contact Support for assistance in resolving the error.
Result: After resolving any discrepancies, you can finalize your disbursement totals and complete the reconciliation process to save for your records.
Next Steps
After reconciling the disbursement, review the following guides for additional information on related topics:
Reconcile Disbursements with a Disbursement Summary Report: Reconcile your account payouts under Net Billing.
Reconcile Negative Disbursements with a Disbursement Summary Report: Reconcile your account charges under Net Billing.
Setup a Multi-Merchant Withdrawal Schedule: Learn how to schedule a withdrawal for multiple merchants in a group.
Withdraw From Your Available Balance: Learn how to make a one-time or recurring withdrawal from your balance in the portal.
Conclusion
You now have the information you need to manually reconcile the negative disbursement.
References
Click the links or items below to access any of the following pages:
Withdrawals page [Merchants][Referrers][Facilitator]
Withdrawal Details page [Merchants][Referrers][Facilitator]