A negative disbursement is a debit from your entity’s bank account as the result of owed amounts not being covered by your account balance. You can use the portal to access information about a negative disbursement to reconcile your financial records, ensure accurate accounting, and identify behaviors in your portfolio that lead to regular refunds and disputes. This tutorial shows you how to find information about a specific negative disbursement.
Audience: Partner, Merchant
Note
Reconciliation is the process of comparing your financial records, usually over a longer period, to ensure that the withdrawn amount matches the intended disbursement amount, used by merchants under Statement (Gross) Billing.
Balancing is the process of maintaining financial equilibrium by verifying that your total daily disbursements align with your available balance and financial goals, used by merchants under Net Billing.
Reconcile a Negative Disbursement
Complete all steps in the following sections to manually reconcile a negative disbursement.
Prerequisites
Before attempting this tutorial, you must:
Meet the general prerequisites described in Get Started with Use Case Tutorials.
Gather the following documents:
Internal transaction records
External bank statements
External credit and debit card statements
External associated and applicable third-party payment service records
Disbursement details or disbursement transaction details report
Access the Withdrawals Page
Click WITHDRAWALS under the Admin category in the left navigation panel to open the Withdrawals page.
Access Disbursement Details for a Specific Withdrawal
Scroll to the Withdrawals History section and locate the withdrawal associated with your disbursement. Click on any information in the table row to open the Withdrawal Details page.
Scroll to the Disbursement Details section, which includes the information for performing a manual reconciliation.
Reconcile the Negative Disbursement
View the disbursement details section totals for Credits (positive) or Debits (negative) amounts, the amounts disbursed, and the event type that caused the disbursement.
Add the positive Sales and Fees row amounts shown in the Credit column. Save this total.
Add the negative Sales and Fees row amounts shown in the Debit column to any Not Disbursed row amounts. Save this total.
Notes
Refunds and dispute funds lost in a chargeback decision are displayed as a negative amount under the Debit column.
Not Disbursed totals can be the result of Pending or Held funds and will display as a negative amount under the Debit column against the Credit total.
Certain interchange fees that amount to less than a full cent ($0.01) will be displayed under Not Disbursed as an undisbursed amount rollover.
Subtract the calculated Debit total from the Credit total to find your “expected total” of funds disbursed. Your “expected total” should also appear as a negative amount in the case of a negative disbursement total.
Compare your “expected total” against the Total amount shown in the Disbursed column to check for a discrepancy:
No Discrepancy: If the disbursement totals have no discrepancies, you can finalize and complete your reconciliation process.
Disbursement Discrepancy: If you identify any discrepancy in the Disbursed total amount comparison process, proceed to the next step.
Using the corresponding information, investigate and resolve any discrepancies caused by missed transactions or calculation errors.
Tip
If you find a discrepancy in the reconciliation process, you can click on the out-links on the Disbursement Details page (next to Sales, Fees, or Total row titles) to view more detailed information about the makeup of each entry total and associated dates, entities, and IDs.
Result: After resolving any discrepancies, you can finalize your disbursement totals and complete the reconciliation process to save for your records.
Note
If you identify any calculation errors from the platform, submit a Partner Services ticket for assistance in resolving the error.
Next Steps
After reconciling the disbursement, review the following guides for information on related topics:
Reconcile Disbursements with a Disbursement Summary Report: Reconcile your account payouts under Net Billing.
Reconcile Negative Disbursements with a Disbursement Summary Report: Reconcile your account charges under Net Billing.
Set up a Multi-Merchant Withdrawal Schedule: Schedule a withdrawal for multiple merchants in a group.
Withdraw From Your Available Balance: Make a one-time or recurring withdrawal from your balance in the portal.