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Use Case: Reset User Login Password

You can reset your login password for the Portal in scenarios where you forget. in the Portal to quickly assign invoices, subscriptions, payment tokens, and other information to a single account. This tutorial will walk you through the steps to efficiently reset your password and re-enable your Portal access.


Forgot Password Link at Login


Reset your User’s Portal account password if forgotten.


  • Facilitators

  • Referrers

  • Merchants


  • Portal (Sandbox)

  • Portal (Production)


This is a brief bullet-pointed list of requirements that must be met before this use case can be attempted successfully. Example:

  • You must have a completely boarded user that has successfully logged in after receiving the first-time login verification email.


Warnings will provide insight or advice to avoid risk, visibility, and overall product performance issues during this use case.

Warning: If you also lose your device used for your multi-factor login authentication, you’ll be required to reset your User’s enrollment with MFA as well.

Warning: When updating your password, you may not use any of the past 5 previously used passwords.

Reset your Portal Password

1. Send Forgot Password Reset Email

Step 2: Enter Reset Code and Change Password

  • Step 1: Either click the link provided in the password reset email you received from the Payrix Portal, or Enter the CODE and USERNAME from the password reset email you received into the password reset form:

  • Step 2: Enter a new password and click the Change Password button to complete the process.

Result: You’ve now successfully reset your Portal user account password. Your access to the Portal is restored, allowing you to login with your updated credentials.


You have successfully completed the process of resetting your login password.

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