Card Present FAQ's

Please work with Solutioning to determine the best fit for your business as capabilities are dependent on available options and not all features will apply or be appropriate.

Getting Started

What devices can I choose from?

Currently, we offer bbPOS Chipper 3X BT for a mobile solution for new customers.

What type of payments can I accepted with the devices?

The payment types accepted are: Swipe (MSR), Chip Insert (EMV), Tap (Contactless EMV), Apple Pay, Google Pay​.

Can I use the same device to transact for multiple Merchant IDs?

bbPOS currently does not allow for multi Merchants IDs to transact under the same terminal. This is coming in the future.

Would my processor change if I change my device?

No, your current processor (Worldpay or Fiserv) will continue to process the transactions via the new device.

How do I order a device?

To order new devices, click HERE or follow the directions below.

1. Open a Service Request by going to payrix.com.

2. Click on the Help and Support at the bottom of the page

3. Click on Payrix Support to request a new Terminal​ Order.

Can my clients add a tip?

Yes, there are customized parameters that allow you to build presets tip amounts and add tip to the total transaction.

Using Mobile Solutions

Can I create my own mobile solution?

Yes, with the Payrix Mobile SDK you can develop a full mobile payment app that handles card and transaction processing against a designated Payrix payment gateway. Support over the air configuration, firmware, and encryption profile updates.

Is Mobile SDK EMV certified?

Our Mobile SDKs are EMV certified, which allows the client to effectively create EMV certified payment apps.​

What device should I use for the mobile solution?

The BBPOS Chipper 3X BT is a compact encrypted card reader for mobile payments utilizing the Payrix Mobile SDK.

How do I order a device for Mobile use?

To order new devices, click HERE or follow the directions below.

1. Open a Service Request by going to payrix.com

2. Click on the Help and Support at the bottom of the page

3. Click on Payrix Support to request a new Terminal​ Order.

Billing

What is the cost? ​

Check with Partner Success Manager or Sales Contact for pricing and shipping details.

How do we bill for the devices?

Once the device(s) are shipped, you will be billed the cost of the device, shipping and any monthly fees​.

Support
How can I reach support if I need help with my device?

The Support team can help with configuration and general questions on your device. They can be reach by our website payrix.com and clicking on the Help and Support link.
I ordered a device but it has not yet arrived. How can I check my order?

The Support team can be reached in our website payrix.com and clicking on Help and Support link.

Device Specs