To receive payouts, pay platform fees exceeding your {{glossary.available balance}}, or cover negative balances from chargebacks or refunds, you must add a US-based bank account to your {{glossary.Payrix Pro}} account.

This article explains how to:

Add your first bank account or additional bank accounts for your business needs.
Link accounts with Plaid or enter manually with supporting documentation.
Set or change your primary account.

For instructions on updating an existing bank account, see Updating a Bank Account.

Bank Account Requirements

You must have at least one US-based bank account.

Accounts are used for:

Deposits: Receiving payouts from your available balance
Billing: Paying platform fees or covering negative balances

You can use one account for both purposes, add separate accounts for each, or configure multiple accounts with specialized purposes.

A bank account can have one of two possible roles:

Primary: The default account for payouts. Only one can be active at a time.
Secondary: Used for billing or reporting purposes. These accounts do not receive full payouts.

When using multiple accounts, you must specify whether each is primary or secondary. The primary account is the default for payouts, and only one can be active at a time. By default, the first account added during signup is primary.

Important!
To change where payouts are sent, you must update your primary account. Additional accounts default to a secondary account role.

Bank Account Validation

Worldpay for Platforms validates all submitted accounts for active status, type, and ownership to prevent misdirected funds. We recommend using Plaid for secure, instant linking.

Manual entry requires supporting documentation and review by:

Underwriting Team: First-time bank account additions, especially during onboarding.
Risk Team: Account updates and changes.

Important!
Accounts added manually remain inactive for up to five business days until approved. During this time, the reviewing team can mark your submission as reviewed, contact the merchant or partner for more details, or request corrections to the submission.

Supporting Documentation

Acceptable documents include:

Bank Statement: Must show account and routing numbers, dated within the last 60 days.
Voided Check: Must not be a starter check or screenshot.
Bank Letter: Must include bank name, phone number, routing number, account number, and your business name.

Add Your First Bank Account

You can add your first account during signup or later from your Profile page. To begin receiving payouts, add a bank account using:

Plaid (Recommended): Fast, secure account linking with instant validation, making your account available for use immediately.
Manual Entry: Requires document upload and review (up to five business days).

Notes
During manual review, settled payments are funded to your available balance and can be scheduled for payout after validation.
You can also add a merchant’s bank account directly from their portal profile page using the steps in the following sections. Alternatively, you can capture the merchant’s bank account information outside the portal by providing a white-labeled submission form or API request.

Link with Plaid

When using Plaid, you are prompted to log in with your confidential online banking credentials. See Updating a Bank Account for details on updating account information.

To link a new bank account with Plaid from the Signup Form or your Profile:

Click Plaid.
Click Continue to accept the Plaid End User Privacy Policy.
Select the information to share with Plaid.
Log in to your bank.
Accept the Terms and Conditions.
Click Connect.

Result: Your bank account is successfully linked using Plaid for debits and deposits.

Important!
You might see tokenized account numbers (TANs) for some financial institutions that do not match your actual account and routing numbers. This is expected and secure.

Enter Details Manually

If your bank doesn’t support Plaid or you prefer not to use it, you can manually enter your bank account details as you sign up, or in the Banking tab of your Profile.

To manually add new bank account information from the Signup Form or your Profile:

Click Manual Entry.
Enter your Account Number value and re-enter to confirm.
Enter your Routing Number.
Select your Type of account: Business Checking, Business Savings, Personal Checking, or Personal Savings.
(Optional) Select a Usage for the account: All, Deposits, or Billing.
(Optional) Enter a Name and Description for the account.
Click Next.
Upload your supporting documentation.
Click Save.

Result: Your account is added and becomes inactive for payouts until the Underwriting or Risk Team completes validation and approves.

Add a Secondary Account

Secondary accounts are typically used for backup or reporting purposes and do not receive payouts unless specified for deposits. These accounts are not used for payouts unless designated as your primary bank account.

To add a secondary bank account, follow the same steps to add your primary bank account with the following changes:

Select Deposits or Billing in the Usage dropdown menu.
Select No in the Primary dropdown menu.

Change Your Primary Account

Your primary bank account is the default account for payouts from your available balance. You must have one active, validated primary account to receive payouts, pay platform fees that exceed your available balance, or cover negative balances due to chargebacks or refunds.

To change the bank account where you receive payouts, you must update your primary bank account with that account information, not add a new bank account. When you attempt to add a new bank account and have an existing primary account, you’ll see the following notice in the Add Account dialog:

You are about to add a secondary bank account. To make changes to your primary bank account, close this window and click the "Edit" button next to your primary bank account.

Bank Account Setup

See Also