As a merchant using Net Billing, you can use the Balance Details and Disbursement Summary reports to verify that the daily disbursement of funds to your bank account is accurate. The Balance Details report verifies the disbursement entries that make up the daily disbursement total and the Disbursement Summary report verifies the sales, fees, and refund totals making up the total balance that was disbursed to your FBO account when operating under a daily batch settlement configuration. This tutorial shows you how to balance your daily disbursements using specific settings and values in each report.
Audience: Merchant
Note
Reconciliation is the process of comparing your financial records, usually over a longer period, to ensure that the withdrawn amount matches the intended disbursement amount, used by merchants under Statement (Gross) Billing.
Balancing is the process of maintaining financial equilibrium by verifying that your total daily disbursements align with your available balance and financial goals, used by merchants under Net Billing.
Balance a Daily Disbursement
Complete all steps in the following sections to balance your disbursement for the day.
Note
Each user can have a different specific reconciliation process, some manually and some through other accounting software. This tutorial covers the manual disbursement balancing process with the general flow to balance disbursements with our reporting options and might vary when importing into accounting software.
Prerequisites
Before attempting this tutorial, you must:
Meet the general prerequisites described in Get Started with Use Case Tutorials.
Be a merchant with a Net Billing configuration under your partner.
Access the Reports Page
Click the PLUS icon next to Reports in the left navigation panel to open a dropdown menu.
Click Create Reports in the Reports dropdown menu to open the Reports page.
Configure your Balance Details Report
From the Select Report dropdown, select Balance Details Report.
Select Include all up-to-date data.
In the Report Date dropdown, select Yesterday.
(Optional) In the Templates dropdown, select a previously saved report template or create a new one from the parameters being set by clicking Add Template.
(Optional) In the Filter By dropdown, you can optionally add a filter for Divisions, merchants, or include both.
Click Generate Report to begin generating your Balance Details Report.
Click the CSV or XLS download icon in the upper-right corner of the page to download the report to an Excel-readable format for daily disbursement balancing outside of the portal or to import it into your preferred accounting software.
Configure your Disbursement Summary Report
From the Select Report dropdown, select Disbursement Summary Report.
Select Include all up-to-date data.
In the Report Date dropdown, select Yesterday.
(Optional) In the Templates dropdown, select a previously saved report template or create a new one from the parameters being set by clicking Add Template.
(Optional) In the Filter By dropdown, you can optionally add a filter for Divisions, merchants, or include both.
Click Advanced Filters in the upper right to add the following data columns to the Disbursement Summary report that are recommended for daily disbursement balancing:
Sales: Disbursement totals from transaction sales
Refunds: Disbursement totals from a payment or fee refund
Disputes: Disbursement totals from “won” chargeback disputes
Fees: Disbursement totals from fees received from other entities
Click Generate Report to begin generating your Disbursement Summary Report.
Click the CSV or XLS download icon in the upper-right corner of the page to download the report to an Excel-readable format for daily disbursement balancing outside of the portal or to import it into your preferred accounting software.
Tip
All of your previously generated reports for a limited time period will be available in the Report History page to be called at any time while available. Each report shown on this page displays an expiration date for when it will no longer be available.
Balance the Daily Withdrawal Disbursements
Using the following columns from the Balance Details Report, calculate the total processed Sales, Fee, and Refund amounts for the daily period. Here you can also find other helpful information around each entry making up the balance:
Date: The date of the sale, capture, fee, refund, or other entry type
Event: The type of entry event
Event ID: The specific ID for the event (when transaction)
Description: Description as supplied with the entry event, where applicable
Total: The entry line’s total amount
ID: The entry ID for the associated entry event
Original Event ID: The original transaction or fee
View Pending Entries for amounts that have not finished processing and settling to help clarify any discrepancies between amounts later.
Compare your calculated values from step 1 against the Sales, Refunds, Disputes, Fees, and Other values in the Disbursement Summary Report to locate, investigate, and resolve any issues causing discrepancies including missed transactions or calculation errors.
Note
Certain interchange fees that amount to less than a full cent ($0.01) will be displayed under Not Disbursed on a Disbursement Summary as an undisbursed amount rollover.
Result: After resolving any discrepancies, you can finalize your disbursement totals and complete the daily disbursement balancing process to save for your records. You can continue to use this process each day to validate your daily disbursements in the form of balancing.
Note
If you identify any calculation errors from the platform, submit a Partner Services ticket for assistance in resolving the error.
Next Steps
After completing your daily disbursement balancing, review the following guides for information on related topics:
Reconcile Disbursements with a Disbursement Summary Report: Generate a Disbursement Summary Report to reconcile your payout totals manually or download the Excel-readable version and import it into your preferred accounting software.
Reconcile Negative Disbursements with a Disbursement Summary Report: Reconcile totals withdrawn from a bank account when refunds or disputes exceed transaction funds with the Disbursement Summary Report totals.