When multifactor authentication (MFA) is enabled for your portfolio, you will be required to enroll in the authentication system using a valid SMS number or authenticator app. For more information about usage and considerations for all levels of entity, see Using Multifactor Authentication (MFA). This tutorial shows you how to enroll in MFA for the first time using a mobile authenticator app or SMS/text number.
Audience: Partner, Merchant
Enroll in Multifactor Authentication
Complete all steps in the following sections to enroll in MFA for your portal login.
Prerequisites
Before attempting this tutorial, you must:
Meet the general prerequisites described in Get Started with Use Case Tutorials.
Have an SMS/text-enabled device with a valid phone number or a device with a recommended authentication app. We recommend the following authenticator mobile apps:
Microsoft Authenticator
Google Authenticator
Okta Verify
RSA SecurID
Important!
Partners cannot enroll with SMS. Partners are required to use an authenticator app. Only merchant-level users can enroll with SMS.
Initiate the Enrollment Process
Make sure you are logged out of the portal. Attempt to log back in.
Upon viewing the portal prompt to secure your account, click Continue.
Register Your Preferred MFA Method
Select Mobile App or Text (SMS) from the Select MFA Method prompt and click Continue.
Follow the steps applicable to your chosen MFA method:
Register an authenticator app for MFA
Download and set up your preferred authenticator app from the Apple App Store or Google Play Store.
Using the authenticator app, scan the code shown on the Scan the QR Code prompt.
Enter the six-digit code displayed on your app to authenticate the app method registration.
Register your SMS phone number for MFA
Click Confirm to verify the phone number pulled from your User Profile information.
(Optional) If your phone number does not match or is incorrect, click Modify to change the phone number. Then, click Confirm.
Use the six-digit code sent in the following SMS message to the number you’ve confirmed to authenticate the SMS method registration:
{Company} Verification Code: Use this one-time verification code to complete sign-in: XXXXXX. Do NOT share this code with anyone. This code is valid for 10 minutes. Reply STOP to opt out.
Click Continue to complete your MFA enrollment.
Result: Your user login is now enrolled in MFA as an added security measure to protect your account. Each time you log in to the portal, you will be required to authenticate your login using your provided mobile app or SMS number enrollment. You can use the Remember Me feature in your browser to extend your MFA authentication to 30 days.