Use Case: Reconcile a Withdrawal Disbursement

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  • Updated on Jan 5, 2026
  • Published on May 13, 2025
  • 2 minute(s) read
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You can use the portal to access information about a withdrawal disbursement that can help you reconcile your financial records and ensure accurate accounting. This tutorial shows you how to find information about a specific withdrawal disbursement to perform a manual reconciliation.

Audience: Partner, Merchant

Note

  • Reconciliation is the process of comparing your financial records, usually over a longer period, to ensure that the withdrawn amount matches the intended disbursement amount, used by merchants under Statement (Gross) Billing.

  • Balancing is the process of maintaining financial equilibrium by verifying that your total daily disbursements align with your available balance and financial goals, used by merchants under Net Billing.

Reconcile a Withdrawal Disbursement

Complete all steps in the following sections to manually reconcile a disbursement.

Prerequisites

Before attempting this tutorial, you must:

  • Meet the general prerequisites described in Get Started with Use Case Tutorials.

  • Gather the following documents:

    • Internal transaction records

    • External bank statements

    • External credit and debit card statements

    • External associated and applicable third-party payment service records

    • Disbursement details or disbursement transaction details report

Access the Withdrawals Page

Click WITHDRAWALS under the Admin category in the left navigation panel to open the Withdrawals page.

Access Disbursement Details for a Specific Withdrawal

  1. Scroll to the Withdrawals History section and locate the withdrawal associated with your disbursement. Click on any information in the table row to open the Withdrawal Details page.

  2. Scroll to the Disbursement Details section, which includes the information for performing a manual reconciliation.

Reconcile the Disbursement

  1. View the disbursement details section totals for Credits (positive) or Debits (negative) amounts, the amounts disbursed, and the event type that caused the disbursement.

  2. Add the positive Sales and Fees row amounts shown in the Credit column. Then, add all negative amounts for the same rows and any negative values shown in the Not Disbursed row under the Debit column. Subtract the calculated Debit total from the Credit total to gather your “expected total” of funds disbursed.

    Notes

    • Not Disbursed totals can be the result of Pending or Held funds and will show as a debit or negative amount against your total credit amount.

    • Certain interchange fees that amount to less than a full cent ($0.01) will be displayed under Not Disbursed as an undisbursed amount rollover.

  3. Compare your “expected total” against the Disbursed column Total row value to check for a discrepancy:

    • No Discrepancy: If the disbursement totals have no discrepancies, you can finalize and complete your reconciliation process.

    • Disbursement Discrepancy: If you identify any discrepancy in the Disbursed total amount comparison process, proceed to the next step.

  4. To try and resolve a discrepancy, you can click on the out-links next to Sales, Fees, or Total row titles to view more granular information about the makeup of each total and its associated dates, entities, and IDs. Using the corresponding information, investigate and resolve any discrepancies caused by missed transactions or calculation errors.

Result: After resolving any discrepancies, you can finalize your disbursement totals and complete the reconciliation process to save for your records.

Note

If you identify any calculation errors from the platform, submit a Partner Services ticket for assistance in resolving the error.

Next Steps

After reconciling the disbursement, review the following guides for information on related topics:

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