The Payment Returns page shows information about payments returned through your merchants or customers.
To access the Payment Returns page, click Payment Returns under Payments in the left navigation bar.
Payment Returns Table
Locate individual payments in the main table on the Payment page. Individual payments are listed by row. The default view includes the following columns:
Name: The name of the customer.
TXN ID: The unique identifier for the transaction.
Merchant: The name of the merchant that processed the return.
Account: The merchant account identification number.
Amount: The dollar amount associated with the returned payment.
Created: The date that the return payment was created.
Return Code: The reason for the returned payment.
Payment Return Table Actions
The Payment Return table supports the following actions:
Add an ACH return by clicking ADD ACH RETURN and filling in the relevant details.
Access the Transaction Details page by clicking any information in an individual payment row.
Related Pages
Click the links or items on the Payment Returns page to access any of the following pages: