The Withdrawal Returns page displays a list of any transactions that were returned by the receiving bank following a withdrawal scheduled in the portal. On this page, you can view the reason for the return or access more information about a specific withdrawal return.
To access the Withdrawal Returns page:
Click the Plus icon next to Withdrawals in the Admin category of the left navigation panel to expand the section.
Click Withdrawal Returns in the navigation panel.
Withdrawal Returns Features
Click here to view the features of the Withdrawal Returns page.
Payout Returns Table
The Payout Returns table displays a list of any withdrawal transactions that have been returned to your account, including the following information:
Name: The name of the scheduled withdrawal.
Disbursement ID: The Payrix Pro-generated ID associated with the disbursement.
Account Number: The account number that receives the withdrawal deposit.
Amount: The dollar amount of the withdrawal.
Created: The date of the withdrawal.
Return Code: The reason for the withdrawal return.
Withdrawal Return History Action
To add an ACH return:
Click ADD ACH RETURN to open the Add ACH Return lightbox.
Enter the required information about the ACH return.
Click Add to add the ACH return, or click Cancel to return to the Withdrawal Returns page.
To access more information about a specific returned withdrawal, click any information in the table row to open the Withdrawal Details page.
Related pages
Click the links or items on the page to access any of the following pages: