Merchants can charge their customers a convenience fee for accepting non-primary payment methods. You can set up convenience fees for either an individual Merchant account or a group of Merchants. This tutorial walks you through the steps to create a convenience fee.
Partial view of the Fees tab.
Objective
Create a new fee that triggers when one of your Merchants charges a cardholder using an alternative payment method.
Audience
Partners
Environment
Portal (Sandbox)
Portal (Production)
Prerequisites
Notes
You must have a fully boarded Payrix Pro account to perform any of the actions described in the use case guides.
Make sure you’re familiar with the following terms and information:
Fee Types: The different categories of fees that can be created and charged
Fee Structure: Overview of the basic layout for a fee configuration
Fee Schedules: Available time-based or event-based triggers used to initiate a fee charge
Fee Rules: Options to further refine the criteria of the fee schedule
Fee Modifiers: Options to redirect the fee collection flow and who will pay the fee
Fee Collection Process: Overview of how fee payments are collected and where they can be found
Important notes
Important!
Convenience fees can cause legal complications, so correctly configuring the fee is important. A convenience fee must meet general card brand network requirements, including the following:
Convenience fees must be disclosed to the customer before completion of a transaction.
You must allow cardholders to cancel the transaction upon reading this disclosure.
Convenience fees are only allowed for credit and signature debit card types.
Convenience fees are only allowed for card-not-present transaction types.
Convenience fees cannot be applied to recurring, subscription, or installment transactions.
Tips
Tip
If you’re unsure how much to charge for a specific fee type, refer to the Visa and MasterCard card brand network guidelines.
Additional Resources
See the tips below to help you get started.
For more information about fees and your account, see Fee Management.
Set Up a Convenience Fee
Ensure that you complete all tasks in a section to enable the respective fee.
Set Up a Convenience Fee for a Group of Merchants
Open the Group Profile
Click GROUPS in the left navigation panel to open the Groups page.
Locate the group in the table and select any information in the table row to open the Group Profile page.
Add a Fee to the Group Profile
Click FEES in the list of tabs on the left side of the page.
Click ADD FEE in the upper-right corner of the page to open the Add Fee lightbox on the page.
Click the When to Schedule Fee dropdown menu and choose CAPTURE.
Click the How Much is the Fee dropdown menu and then select from the following: Actual, Percentage, or Surcharge.
Enter the fee in the Amount field.
Tip
Using today’s date as the Fee Start Date is recommended to make the fee effective immediately.
The start date default setting in the Add Fee lightbox will use today’s date. If you need to change or reset the fee start date, click on the CALENDAR icon under the Fee Start Date section and select the start date.
Click ADVANCED OPTIONS to open the Advanced section.
Click the Conditional Rules dropdown menu and select TRANSACTION ORIGINATES FROM.
Click on the dropdown menu that appears to the right of the Conditional Rules dropdown menu, and select one of the following alternative payment methods:
Terminal
E-commerce
Mail/Telephone order
Recurring
PayFrame
Important!
To trigger a convenience fee for more than one type of alternative payment method, you must create a separate fee for each method (for example, separate fees for E-commerce and mail order/telephone order (MOTO) transactions).
Click ADD to finish the setup.
Result: The fee is now visible in the group profile fees tab, and will trigger when a transaction from any Merchant associated with the group occurs using the alternative payment method.
Set Up a Convenience Fee for an Individual Merchant
Open the Merchant Profile
Click MERCHANTS in the left navigation panel to open the Merchants page.
Locate the Merchant in the table and select any information in the table row to open the Merchant Profile page.
Add a Fee to the Merchant Profile
Click FEES in the list of tabs on the left side of the page.
Click ADD FEE in the upper-right corner of the page to open the Add Fee lightbox on the page.
Click the When to Schedule Fee dropdown menu and choose CAPTURE.
Click the How Much is the Fee dropdown menu and then select ACTUAL.
Enter the fee in the Amount field.
Tip
Using today’s date as the Fee Start Date is recommended to make the fee effective immediately.
The start date default setting in the Add Fee lightbox will use today’s date. If you need to change or reset the fee start date, click on the CALENDAR icon under the Fee Start Date section and select the start date.
Click ADVANCED OPTIONS to open the Advanced section.
Click the Transaction Fee checkbox.
Click the Conditional Rules dropdown menu and select TRANSACTION ORIGINATES FROM.
Click on the dropdown menu that appears to the right of the Conditional Rules dropdown menu, and select one of the following alternative payment methods:
Terminal
E-commerce
Mail/Telephone order
Recurring
PayFrame
Important!
To trigger a convenience fee for more than one type of alternative payment method, you must create a separate fee for each method (for example, separate fees for E-commerce and Mail/Telephone order transactions).
Click ADD to finish the setup.
Result: The fee is now visible in the Merchant profile fees tab, and will trigger when a transaction occurs using the alternative payment method.
Next Steps
After adding the new fee, review the following use case guides for additional information on related topics:
Set Up a Transaction Fee: Set up transaction fees for a Merchant account or group.
Enable Transaction Event Alerts: Create an email alert that will trigger when a transaction is created or updated by you or one of your users.
Conclusion
After the fee is created, it will automatically trigger any time one of your Merchants’ accounts process a transaction using an alternative payment method for their customer.