Account Updater

Account Updater is a vital service that automatically checks and updates account numbers and expiration dates for stored cards on file, ensuring seamless transactions and reducing declines for recurring payments. This comprehensive guide covers the key aspects of Account Updater to help merchants optimize their payment processes.

Setting Up Account Updater

Before getting started, you must ensure your account is enabled for the Account Updater feature.

To confirm the Account Updater service is enabled:

Log into the Portal and click Customers from the navigation sidebar.
If a ➕ (plus) icon and dropdown reveal the Payment Updates page, your account is enabled.

Tip: If you do not see the Payment Updates page in the Portal, your account still needs the Account Updater feature enabled. Contact your Account Manager and Partner Success Manager to have the feature enabled.

Account Updater supports Visa, Mastercard, and Discover cards. Token IDs will remain the same throughout each update.

Reviewing Updated Account Information

When cardholder account information is updated, you’ll receive one of the following response codes upon successful update:

Response	Description
“Account number was changed”	Submit the account number returned in the completion response.
“Account was closed”	Contact the cardholder for updated information.
“Expiration date was changed”	Submit the expiration date returned in the completion response.
“Issuing bank does not participate in the update program”	The issuer does not participate in the Account Updater program. Submit original card information.
“Contact cardholder for updated information”	Contact the cardholder for their updated card information
“No match found”	There was no match found in the updated information. Submit the original card information
“No changes found”	Submit the original card information.

Warning: A status of Failed will return the following responses:

Invalid credit card number - The card data failed validation. You will need to correct the issue and resubmit.
Invalid expiration date - The expiration date failed validation. You will need to correct the issue and resubmit.

To review updated account information after enabling the Account Updater feature, follow these steps:

Review Updated Account Info - Portal

Step 1: Click the “+” icon next to Customers on the Portal navigation sidebar, then select Payment Updates.
Step 2: You now have a view of the token information, or “Payment Updates” for all cardholders on file.
- Displayed Data: Use the list icon ( ) to customize your displayed table data.
- More Info: Use the arrow () on each listing to show or hide additional data.
- Filter: Use the SORT BY box to sort table listings by your preferred criteria
- Search: Utilize the search bar to locate cardholders, the last 4 of their card, or other criteria quickly.
- Export: Download the table data in CSV or XLS format for efficient customer communication

Review Updated Account Info - API

Payment Updates (Account Updater) Headers

CODE

GET /paymentUpdates HTTP /1.1
Content-Type: application/json
Accept: application/json
APIKEY:{{apiKey or txnSessionKey}}
Host: api-test.payrix.com

Example Response Body

CODE

{
    "id": "p1_pmu_123abc4d567890efg1h2i34",
    "created": "2023-03-18 01:03:27.5514",
    "modified": "2024-03-18 01:03:27.5514",
    "creator": "t1_log_123abc4d567890efg1h2i34",
    "modifier": "t1_log_123abc4d567890efg1h2i34",
    "paymentUpdateGroup": "p1_pug_123abc4d567890efg1h2i34",
    "status": "pending",
    "token": "p1_tok_123abc4d567890efg1h2i34",
    "account": null,
    "platform": "VANTIV",
    "ref": null,
    "clientRef": "123456789",
    "message": "The expiration date was changed.",
    "expiration": "1024"               
}

Parameter	Type	Description	Valid Values
`id`	ID	The ID of the newly created Payment Update record entry.	Format: `t1_pmu_123abc4d567890efg1h2i34`
`created`	date-time	The date the Payment Update record entry was first created.	Format: YYYY-MM-DD HH:MM:SS (UTC) Example: `2024-03-29T21:26:55.016Z`
`modified`	date-time	The date the Payment Update record entry was last modified, if applicable.	Format: YYYY-MM-DD HH:MM:SS (UTC) Example: `2024-03-29T21:26:55.016Z`
`creator`	ID	The User (Login) ID for the user that created the Payment Update record entry.	This field is stored as a text string. Example Format: `t1_log_123abc4d567890efg1h2i34`
`modifier`	ID	The User (Login) ID for the user that last modified the Payment Update record entry.	This field is stored as a text string. Format: `t1_log_123abc4d567890efg1h2i34`
`paymentUpdateGroup`	ID	The PaymentGroup resource that this paymentUpdatebelongs to.	This field is stored as a text string. Format: `t1_pug_123abc4d567890efg1h2i34`
`status`	string	The status of the paymentUpdate.	`pending` - The paymentUpdate was sent and is pending to be processed. `processing` - The paymentUpdate was received and is processing. `failed` - The paymentUpdate failed during processing. `processed` - The paymentUpdate was successfully processed.
`token`	ID	The ID for the token associated with the payment method.	This field is stored as a text string. Format: `t1_tok_123abc4d567890efg1h2i34`
`account`	ID	The account associated with the Payment being updated. Used for instant funding payouts.	Typically returned as `null` unless configured under special circumstances through the service provider.
`platform`	string	The platform used to process this PaymentUpdate.	Valid Values: `APPLE` `ELAVON` `FIRSTDATA` `GOOGLE` `VANTIV` `VCORE` `WELLSACH` `WELLSFARGO` `WFSINGLE` `WORLDPAY` `TDBANKCA`
`ref`	string	A platform reference for this PaymentUpdate.	This field is stored as a text string and must be between 0 and 50 characters long
`clientRef`	string	An internally generated reference for this PaymentUpdate.	This field is stored as a text string and must be between 1 and 50 characters long. Typically a 6-10 digit number.
`message`	string	The message returned from the processor after the update has occurred regarding the reason.	This field is stored as a text string and must be between 0 and 500 characters long.
`expiration`	string	The new expiration date for the updated payment method.	This field is stored as a text string in 'MMYY' format. Format: `0627` = June 2027.

Tip: You can also download the Account Updater Report from the Reports page to easily filter and set time ranges or specific Merchant entities.

Account Updates (paymentUpdates) vs. Account Updater Groups (paymentUpdateGroups)

Account Updates: An individual record of the token submitted to the Account Updater Service. This indicates the token associated with the payment and its status.
Account Update Groups: A group created for each entity payment that is associated with all payment updates created for each valid token.

Account Updater Setup Costs and Ongoing Fees

When the Account Updater feature is enabled ongoing fees may be assessed from the Platform or a Referrer when cardholders' account information is updated within a Merchant’s portfolio.

For details on setting up a fee using the Account Updater schedule, visit our Fee Management guide.

Whether using the Portal or the API, you can configure fees on an event-triggered basis so that Merchants are charged each time you pay an Account Updater fee for a cardholder payment token (card info) that has been updated through this automatic feature to pass the cost along to your Merchant.

The following fee schedules can be used to assess Account Updater-related fees to Merchants:

Fee Schedule	Description
Account Updater Update (`44`)	Triggers Fee on token update
Account Updater Group Update (`46`)	Triggers on payment update

Fee Cost Analysis

Charges are calculated per response from the Account Updater service and charged per updated token. Service responses that will trigger a fee include:

Contact the cardholder for updated information.
The account number was changed.
The account was closed.
The expiration date was changed.

Note: If no updates occur on a card, the Merchant will not be charged. You will only be billed a service fee for cards that are updated.