Use Case: Respond to a Bank Account Change Request

You can use the Change Management Request queue to respond to manually submitted bank account additions and updates, approving or declining the change. This tutorial will walk you through the steps for approving or declining bank account change requests from Referrers and Merchants.

Partial View of the Risk Management page under the Change Requests queue.

Objective

Respond to a Referrer or Merchant’s manual bank account addition or change of information.

Audience

Facilitators

Environment

Portal (Sandbox)
Portal (Production)

Prerequisites

Prerequisites:

You must have a fully boarded Payrix account to perform any of the actions described in the use case guides.

Tips

Tips will provide suggestions to streamline or better prepare you to apply this use case tutorial.

Tip: If you want to acknowledge that you have received the Change Request but are not ready to Approve or Decline the Change Request, we recommend using the Mark as Reviewed option so that the update can be seen from the Merchant and Referrer’s Pending Change Requests queue.

Additional Resources

Read Managing Bank Account Change Requests to learn more about the process for managing manual bank account changes.

Respond to the Change Request

1. Access the Change Requests management queue.

Step 1: Click Risk in the left-hand navigation panel to open the Risk Management page.
Step 2: Click Change Requests in the page tabs (located directly below the “Risk Management” page title).

2. Respond to the Change Request

Step 1: Locate the Change Request you’d like to respond to and click the vertical ellipses ⋮ on the right of that listing to reveal the Change Request actions.
Step 2: Approve or Decline the Change Request after reviewing the supporting documentation:

Approve a Change Request

Step 3: Click Approve from the listed action options. This will approve the submitted Change Request.
Step 4: A Create Note box will appear with the original Change Request information. You can choose to add additional information or make the note public before clicking the ADD button to complete the approval.

Decline a Change Request

Step 3: Click Decline from the listed action options. This will deny the submitted Change Request.
Step 4: After clicking Decline, you’ll be required to select a Reason Type and leave a Reason as a written description expressing why the Change Request was denied:
- Unable to validate: The information provided doesn't allow risk analysts to validate your information.
- No Response: Analysts have followed up with additional questions and received no response.
- Invalid Document: The document provided for review was not sufficient.
- Unable to read: The document provided was unreadable.
- Expired Document: The document provided has expired.
- Other: Custom reason, filled out by reviewing Risk Analyst as needed.
Step 5: A Create Note box will appear with the original Change Request information. You can choose to add additional information or make the note public before clicking the ADD button to complete the approval.

Result: After reviewing the Change Request, the account is approved and ready for use by the Referrer or Merchant, or the account was declined with a reason that the Referrer or Merchant should be able to resolve or submit new account information

Next Steps

Once you’ve manually reviewed the Change Request, review the following guides for related topics:

Automate Risk Reviews with Policies: Use the Policies feature to automate future transaction holds or Merchant Boarding reviews with different risk criteria using the Automate Risk Reviews with Policies use case.

Conclusion

After responding to the bank account change request, the requesting entity will be able to begin using its bank account on the platform immediately, if Approved. If Declined, the entity will need to re-attempt after resolving the reason for the Decline.

References

Click the links or items below to access any of the following pages: