Reports

Generate Report

Use the Generate Report tab to create and download a report in the Portal.

Report Types

The following report types are available in the portal:

• Transactions: Displays an overview of your merchants’ sales, refunds, and net sales. Displays a chart depicting the data collected with the total amount of the report dates transactions, the number of transactions and monetary values of your sales, refunds, and net.

• Transaction Details: Provides additional data on the transactions such as cardholder info, which is compiled in a checklist format that you can opt to add or omit from the report.

• Transaction Fee: Provides a breakdown of all fees incurred by the Partner associated with a specific transaction ID.

• Payment Returns: Provides a list of eCheck/ACH transactions that have been rejected by the bank(s).

• Account Updater: Checks for and provides a list of all updates to stored and tokenized credit cards on merchant account(s).

• Unpaid Statements: Displays a list of any unpaid statements associated with your merchants' accounts.

• Profit & Loss Statement: Exports data pertaining to your company’s income and expenses for any given user, entity, income/expense status, and date range.

• Negative Balances: Provides a list of entities that have negative balances within your portfolio.

• Invoices: Displays an overview of all pending, viewed, paid, and total invoices within the selected date range for the report, and how many of each calculate those totals.

• Balance Details: Exports the balance details for any given date for any (or all) of your merchants on your account to see where your balance stands in terms of your income, expenses, and net.

• Dispute Details: Generates an indication of which disputes were initiated during the selected date range as well as the reason for the dispute.

• Disbursement Summary: Disbursements are used to credit or debit the entity bank account to the primary account setup. This report provides details on disbursements that have been processed on your account. You will see an overview of the disbursement ID and processed date in addition to the total calculation of what composed the disbursement total.

• Disbursement Txn Details: The transactions within a disbursement determine what will be paid out or credited to an entity's bank account. This report provides a breakdown of the sales and refunds within the last processed disbursement.

• Disputes: Generates all dispute-related actions (such as opened, closed, or won/lost disputes) that have occurred during the selected date range.

• Dispute Ratios: Provides the ratio of disputes to successful transactions a merchant receives. This ratio is compared against industry guidelines to help determine if a merchant’s dispute ratio is outside of acceptable practices.

• Active Entity Balance Details: Exports the balance details for your account to see where your balance stands in terms of your income, expenses and net.

• Statement Details: Presents granular details of statement entries shown in the Balance Details Report for Partners and Merchants using Statement Billing.

Create a Report

To create a report:

1. Open the Select Report dropdown menu and select a report type.

2. Choose the Report Date or range of dates that the report will span. You can choose from Today, This Week, This Month, or a custom range.

3. Choose a template from the Templates dropdown menu. Templates allow you to save settings for future report creation. Note: You can add a new report template by clicking this dropdown menu and clicking Add Template.

4. (Optional) Choose any additional filters by opening the Filter By dropdown menu or clicking Advanced Filters in the top right corner of the page.

5. Click Generate Report to create the report.

Notes

• Depending on the option you choose, your report will be available within a few minutes or may take longer.

• For some report types, you can only choose between a Quick Report (which omits data from today) or an All Data Included Report.

Once you have generated a report, it will appear on the Reports page beneath the Generate Report button. To download a copy of the report, click .CSV or .XLS in the upper-right corner of the report.

For more information on downloaded Portal reports, see the Reporting Values page.

Schedule Reports

Use the Schedule Reports tab to set up email delivery of future reports that are available as Quick Reports. See Available Portal Reports or Reporting for more information and a list of available Quick Reports.

To create a scheduled report:

1. Click Schedule Report to open the Schedule Report dialog.

2. Select the report type using the Reports dropdown menu.

3. Enter the Schedule details: Select the schedule (Daily, Weekly, or Monthly), start date, interval, and time (in Eastern Time) to send the report.

4. Enter any emails you want to receive the email delivery of the report.

5. Select a Filter By options to refine your report.

6. Click Confirm to schedule the report.

Recipients of the report will receive an Excel-compatible file (CSV) download of the scheduled report.