FraudSight is a comprehensive fraud prevention solution that protects both card present (CP) and card not present (CNP) transactions. The following sections describe how to use and manage FraudSight in the Payrix Pro portal:
View information about FraudSight usage.
Manage the merchants under your account that are signed up for FraudSight.
Review FraudSight results.
For more information on FraudSight, including how to enable FraudSight for your account, see Enable FraudSight.
Monitor FraudSight Usage
You can access the FraudSight Overview tab to review all relevant data related to FraudSight usage across all your merchants, including the following:
Reviewed by FraudSight: The number of transactions in your portfolio reviewed by the FraudSight service.
Declined by FraudSight: The number of transactions that were declined after a FraudSight review.
FraudSight decline rate: The percentage of total transactions that are declined by the FraudSight service.
Transactions reviewed: A chart displaying the number of acceptances and declines per day across a defined time period. To view the number of passes or declines on a specific date, hover over the bar corresponding to that date.
You can filter the data to show usage from the previous day, the last 7 days, or the last 30 days. You can also filter by a custom date range.
To view your portfolio’s FraudSight usage:
Under Admin in the main side bar, select Value Added Services then FraudSight.
(Optional) Select the date range filter for FraudSight usage data.
Manage FraudSight Enablement
The FraudSight Enablement tab displays information about your merchants’ FraudSight enablement status, including:
Merchant Name: The legal business name of the merchant.
DBA: The doing business as (DBA) name that the merchant operates under.
Enabled: Whether FraudSight is enabled for the merchant.
Enablement Date: The date that FraudSight was enabled.
The following sections describe the features of the FraudSight Enablement tab. The tab supports changing the enablement status of a merchant, sorting by enablement status, and searching for a specific merchant.
Enable or Disable FraudSight
To enable FraudSight for your merchants:
Under Admin in the main side bar, select Value Added Services then FraudSight.
Select the Enablement tab.
Select or search for the relevant merchant.
Click Enable on the merchant's table row.
Select the FraudSight Group that you want to assign the merchant to.
Tip
If you’re unsure about which group to assign, select ACNP for the FraudSight service to decision all CP and CNP transaction authorizations.
Click Confirm.
Acknowledge the FraudSight confirmation dialog message and click OK.
Important!
After enabling FraudSight for a merchant, the service can take up to three days to begin analyzing and returning transaction results.
To disable FraudSight for a merchant, click Disable on the enabled merchant’s table row.
Filter by Enablement Status or Merchant Name
View merchants with a specific enablement status by choosing one of the three buttons at the top left in the table: All, Enabled, or Disabled. The table repopulates to show only merchants of the status selected.
To search for a specific merchant, enter the merchant name in the search bar in the upper-right corner of the page. The table refreshes with only merchants that match the search term.
Review FraudSight Results
When FraudSight begins analyzing transactions, you and your merchants can review the results to quickly identify transactions with high fraud risk:
Pass: Shown as a green checkmark, this transaction was approved for capture with low fraud risk.
Fail: Shown as a red error symbol, this transaction was declined and the authorized amount was reversed due to high fraud risk.
To review FraudSight decision results:
Select Payment History from the main side bar.
Select the relevant transaction to open the Transaction Details page.
Review the FraudSight indicator by the transaction status indicator.