Risk Management

The Risk Management page allows you to review risk factors for merchants and transactions. Merchants and transactions submitted to the Payrix Pro platform are analyzed for risk mitigation before approval, and non-compliant submissions (based on standards set by the Payrix Pro platform or its Partners) trigger alerts that cause the Merchant or transaction to be held pending approval. Note that held merchants will be unable to access Portal functions, and held transactions will not be processed. To remove the hold from either type, you must approve them on the Risk Management page.

Tip
On the Risk Management page, you can view a downloadable list of held merchants or transactions, access details about their risk factors, and approve or reject them. For more information on risk management, see Using the Risk Management Page.

To access the Risk Management page, click Risk in the Admin category of the left navigation panel.

Risk Management Features

Click here to view the features of the Risk Management page.

The Risk Management page is divided into two tabs, Merchants and Transactions. Both tabs contain a list of held merchants and transactions and include action buttons and search functions to help determine risk factors and acceptability.

Merchants Tab

The Merchants tab contains a table of merchants that are held for risk factors, and reaction buttons to categorize merchants based on their status. The table includes the following information in the default view:

Reason: The reason that the merchant account was flagged as a potential risk.
Name: The name of the merchant.
Created: The date that the account was created.
Amount: The dollar amount associated with the merchant account.
Status: The status of the risk alert: Open, Reviewed, Approved, Blocked.
Disputes: Any disputes associated with the merchant account.
Flagged: The date that the risk alert was created.

Merchants Tab Actions

The Merchants tab supports the following actions: change status, batch actions, change view, and access more information.

To change the status of a merchant:

Click the THREE DOTS icon on the right side of the table.
Select from the following:

Reviewed: You have reviewed the merchant but have not released the hold on the account.
Approved: You have reviewed the merchant and released the hold.
Blocked: You have reviewed the merchant and blocked them from further access to the Payrix Pro platform.

To perform batch actions:

Click the CHECK BOX icon on the right side of the table to select multiple merchants.
Click the BATCH ACTIONS button at the top of the table.
Select from the following: Mark as Reviewed, Approve, or Block Merchant.

To view a subset of merchants by status:

Click the status buttons at the top left side of the table.
Select from the following: Open, Reviewed, Approved, Blocked, or Post Review Only.

To access more information about a merchant, click on any information in the row to open the Merchant Profile page.

Transactions Tab

The Transactions tab contains a table of your merchants' transactions that are held for risk factors, and reaction buttons to categorize flagged transactions based on their status. The table includes the following information in the default view:

Reason: The reason that the transaction was flagged as a potential risk.
Risk Score: The transaction risk score, which is calculated as the sum of individual risk weights.
Total: The total dollar amount of the transaction.
Created: The date that the transaction was created.
Cardholder Name: The name of the cardholder associated with the transaction customer.
Name: The name of the Merchant that processed the transaction.
Flagged: The date that the transaction was flagged as a potential risk.

Transactions Tab Actions

The Transactions tab supports changing status, batching actions, changing view, and accessing more information.

To change the status of a transaction:

Click the THREE DOTS icon on the right side of the table.
Select from the following:

Send to Reserve: Funds for the transaction are sent to a reserve balance for the merchant, either as a percentage or the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.
Approve: Approve the transaction and release any held amounts from reserve.
Mark as Reviewed: Indicate that you have reviewed the transaction but have not released it from being held.

To perform batch actions:

Click the CHECK BOX icon on the right side of the table to select the merchants.
Click the BATCH ACTIONS button at the top of the table.
Select from the following: Send to Reserve, Approve, Mark as Reviewed, or Void Transaction.

To view a subset of transactions by status:

Click the status buttons at the top left side of the table.
Select from the following Open, Reviewed, Approved, or Blocked.

To access more information about a transaction and its risks, click on any information in the row to open the Transaction Underwriting page.

Customize Your Merchants and Transactions Risk Alerts Tables

You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.

Expand the section below to view a complete list of the data that you can display on the Merchant Tab table:

Click here to view the Merchants Tab customizations.

Risk Data

Flagged

Entity Data

Entity ID
Login ID
Division Name
Parameters ID
Type
Name
Address
City
State
Zip
Country
Phone
Fax
Email
Website
EIN
Currency
Status
Custom
T&C
Version T&C
Date
TIN
Status

Merchant Data

Merchant ID
DBA - Statement Descriptor
MCC
Date Created
Created by
ID
Date Modified
Modified By
Date Boarded
Last Transaction Date
Date Established
Annual Card Sales
Boarding Status
Amex Status
Discover Status
Status

Expand the section below to view a complete list of the data that you can display on the Transactions Tab table:

Click here to view the Transactions Tab table customizations.