The Risk Management page allows you to review risk factors for merchants and transactions. Merchants and transactions submitted to the Payrix Pro platform are analyzed for risk mitigation before approval, and non-compliant submissions (based on standards set by the Payrix Pro platform or its Partners) trigger alerts that cause the Merchant or transaction to be held pending approval. Note that held merchants will be unable to access Portal functions, and held transactions will not be processed. To remove the hold from either type, you must approve them on the Risk Management page.
Tip
On the Risk Management page, you can view a downloadable list of held merchants or transactions, access details about their risk factors, and approve or reject them. For more information on risk management, see Using the Risk Management Page.
To access the Risk Management page, click Risk in the Admin category of the left navigation panel.
Risk Management Features
Click here to view the features of the Risk Management page.
The Risk Management page is divided into three tabs: Merchants, Transactions, and Alerts. Each tab includes action buttons and search functions to help determine risk factors and acceptability.
Merchants Tab
The Merchants tab contains a table of merchants that are held for risk factors, and reaction buttons to categorize merchants based on their status. The table includes the following information in the default view:
Name: The name of the merchant.
Status: The status of the risk alert: Open, Reviewed, Approved, Blocked, Post Review Only, Reserved, Not Ready, Async, or Conditionally Approved.
Flagged: The date that the risk alert was created.
Analyst: The user that is responsible for analyzing the held merchant.
Risk Level: A transaction’s potential risk level as inferred from the transaction’s Risk Score.
Merchants Tab Actions
The Merchants tab supports the following actions: change status, batch actions, change view, and access more information.
To change the status of a merchant:
Click the three-dot icon on the right side of the table.
Note
The three-dot icon is only available for flagged merchants.
Select from the following:
Send to Reserve: Funds for the transaction are sent to a reserve balance for the merchant, either as a percentage or the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.
Mark as Reviewed: You have reviewed the merchant but have not released the hold on the account.
Approve: You have reviewed the merchant and released the hold.
To perform batch actions:
Click the Checkbox icon on the right side of the table to select multiple merchants.
Click Batch Actions at the top of the table.
Select from the following:
Send to Reserve: Funds for the transaction are sent to a reserve balance for the merchant, either as a percentage or the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.
Mark as Reviewed: You have reviewed the merchant but have not released the hold on the account.
Approve: You have reviewed the merchant and released the hold.
To view a subset of merchants by status, click the status buttons at the top left side of the table.
To access more information about a merchant, click on any information in the row to open the Merchant Profile page.
Transactions Tab
The Transactions tab contains a table of your merchants' transactions that are held for risk factors, and reaction buttons to categorize flagged transactions based on their status. The table includes the following information in the default view:
Hold Reason: The reason that the transaction was flagged as a potential risk, the action that was taken, and the date the transaction was flagged.
Risk Score: The transaction risk score, which is calculated as the sum of individual risk weights.
Total: The total dollar amount of the transaction.
Created: The date that the transaction was created.
Flagged: The date and time that the transaction was flagged as a potential risk.
Status: The status of the transaction.
CVV and AVS Verification: Whether the transaction had card CVV and billing address AVS checks.
Card Brand and Last 4: The brand and last four digits of the card used in the transaction.
Cardholder Name: The name of the cardholder associated with the transaction customer.
Name: The name of the Merchant that processed the transaction.
Analyst: The user that is responsible for analyzing the held transaction.
Transactions Tab Actions
The Transactions tab supports changing status, batching actions, changing view, and accessing more information.
To change the status of a transaction:
Click the three-dot icon on the right side of the table.
Select a new status. The available statuses will differ based on the current transaction status. Options include the following:
Send to Reserve: Funds for the transaction are sent to a reserve balance for the merchant, either as a percentage or the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.
Approve: Approve the transaction and release any held amounts from reserve.
Refund: Issue a refund for the transaction.
Mark as Reviewed: Indicate that you have reviewed the transaction but have not released it from being held.
Transaction Risk: Opens the Transaction Underwriting page.
To perform batch actions:
Click the Checkbox icon on the right side of the table to select the merchants.
Click Batch Actions at the top of the table.
Select a action. The available actions will differ based on the current transaction status. Options include the following:
Send to Reserve: Funds for the transaction are sent to a reserve balance for the merchant, either as a percentage or the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.
Mark as Reviewed: You have reviewed the merchant but have not released the hold on the account.
Approve: You have reviewed the merchant and released the hold.
Refund Transaction: Issue a refund for the transaction.
Void Transaction: Void the transaction.
To view a subset of transactions by status:
Click the status buttons at the top left side of the table.
Select from the following: Open, Reviewed, Approved, Blocked, or Data Science Model Reserves.
To access more information about a transaction and its risks, click on any information in the row to open the Transaction Risk Management page.
Alerts Tab
The Alerts tab contains a table of your merchants' alerts that you can review for risk factors and options to view or categorize flagged transactions based on their status. The table includes the following information in the default view:
ID: The Payrix Pro platform generated ID for the alert.
Alert Name: The name of the alert.
Description: The description of the alert.
Reason: The reason for the alert.
Target: The merchant ID that the alert is for.
Merchant Name: The name of the merchant the alert is for.
Division Name: The name of the division associated with the merchant.
Amount: If the alert is associated with a transaction, the amount of the transaction.
Analyst: The user assigned to review the alert.
Risk: The level of risk associated with the alert.
Created: The date the alert was created.
Hold: If a hold has been placed on the transaction.
Alert Tab Actions
The Alerts tab supports changing status, assigning an analyst, changing view, and batching actions.
To change the status of an alert:
Click the three-dot icon on the right side of the table.
Select from the following: Reviewed, False Positive, True Hit, or Closed.
To view a subset of transactions by status:
Click the status buttons at the top left side of the table.
Select from the following: Open, Reviewed, False Positive, True Hit, or Closed.
To perform batch actions:
Click the Checkbox icon on the right side of the table to select the alerts.
Click the Batch Actions button at the top of the table.
Select from the following: Reviewed, False Positive, True Hit, or Closed.
To assign yourself as the analyst for a particular alert, select the information in the Analyst column for the alert.
Change Requests Tab
The Change Requests tab contains a table of change requests and their status that you can review for risk factors. The table includes the following information in the default view:
ID: The Payrix Pro platform generated ID associated with the change request.
User: The user that submitted the change request.
Merchant/Referrer: The Merchant or Referrer associated with the change request.
Division: The division associated with the change request.
Status: The status of the merchant associated with the change request.
Days Boarded: If the merchant is boarded, the number of days the merchant has been boarded.
Fields: The fields requested for changed.
New Value: The new values for the fields requested for change.
Analyst: The user assigned to review the change request.
Change Date: The date and time the change request was submitted.
Change Requests Tab Actions
The Change Requests tab supports copying the change request ID, accessing more information about the change request, changing status, and changing view.
To copy the change request ID, click the Copy icon in the ID column.
Access more details about the change request by clicking information in the User, Merchant/Referrer, and Division columns:
Select any information in the User column to access the Users page for that user.
Select any information in the Merchant/Referrer column to access the Merchant Underwriting page for that merchant.
Select any information in the Division column to access the profile details for that division.
To change the status of a change request:
Click the three-dot icon on the right side of the table.
Depending on the status, select from the following: Approve, Decline, Mark as Reviewed, or Manual Review.
To view a subset of transactions by status:
Click the status buttons at the top left side of the table.
Select from the following: Manual Review, Reviewed, Approved, Declined, Deleted, or Pending.
To assign yourself as the analyst for a particular change request, select the information in the Analyst column for the alert.
Customize Your Merchants and Transactions Risk Alerts Tables
You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.
Expand the section below to view a complete list of the data that you can display on the Merchant Tab table:
Click here to view the Merchants Tab customizations.
Risk Data
Flagged
Entity Data
Entity ID
Login ID
Division Name
Parameters ID
Type
Name
Address
City
State
Zip
Country
Phone
Fax
Email
Website
EIN
Currency
Status
Custom
T&C
Version T&C
Date
TIN
Status
Merchant Data
Merchant ID
DBA - Statement Descriptor
MCC
Date Created
Created by
ID
Date Modified
Modified By
Date Boarded
Last Transaction Date
Date Established
Annual Card Sales
Boarding Status
Amex Status
Discover Status
Status
Expand the section below to view a complete list of the data that you can display on the Transactions Tab table:
Click here to view the Transactions Tab table customizations.
Risk Data
Flagged
Transaction Data
TXN ID
Date Created
Created by
Date Modified
Modified By
Subscription Type
Currency
Platform
Captured
Description
Tax
Total
Status
Approved
Card
Refunded
Referrer
Entity Data
Entity ID
Login ID
Parameters ID
Type
Name
Address
City
State
Zip
Country
Phone
Fax
Email
Website
EIN
Currency
Status
Custom
Merchant Data
Merchant ID
DBA - Statement Descriptor
MCC
Date Created
Created by
Date Modified
Modified By
Date Boarded
Last Transaction Date
Date Established
Status
Customer Data
Name
Address
City
Zip
State
Country
Phone
Email
Related pages
Click the links or items on the page to access any of the following pages: