You can review risk factors for merchants and transactions on the Risk Management page. Merchants and transactions submitted to the Payrix Pro platform are analyzed for risk mitigation before approval, and non-compliant submissions (based on standards set by the Payrix Pro platform or its partners) trigger alerts that cause the merchant or transaction to be held pending approval. Note that held merchants will be unable to access Portal functions, and held transactions will not be processed. To remove the hold from either type, you must approve them on the Risk Management page.
Tip
On the Risk Management page, you can view a downloadable list of held merchants or transactions, access details about their risk factors, and approve or reject them. For more information on risk management, see Use the Risk Management Page.
To access the Risk Management page, select Risk in the Admin category of the main side bar.
The Risk Management page is divided into tabs: Merchants, Transactions, Alerts, and Change Requests. Each tab includes action buttons and search functions to help determine risk factors and acceptability.
Merchants Tab
The Merchants tab contains a table of merchants that are held for risk factors, and buttons to categorize merchants based on their status. The table includes the following information in the default view:
Name: The name of the merchant.
Status: The status of the risk alert: Open, Reviewed, Approved, Blocked, Post Review Only, Reserved, Not Ready, Async, or Conditionally Approved.
Flagged: The date that the risk alert was created.
Analyst: The user that is responsible for analyzing the held merchant.
Risk Level: A transaction’s potential risk level as inferred from the transaction’s Risk Score.
To access more information about a merchant, select any information in the row to open the Merchant Profile page. You can also change a merchant’s status and change your view of the table on the Merchants tab.
Change Merchant Status
To change the status of a merchant:
Click the more options icon on the right side of the table.
Note
The Active Button is only available for flagged merchants.
Select from the following:
Send to Reserve: Funds for the transaction are sent to a reserve balance for the merchant, either as a percentage or the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.
Mark as Reviewed: You have reviewed the merchant but have not released the hold on the account.
Approve: You have reviewed the merchant and released the hold.
Filter Merchants by Status
To view a subset of merchants by status, click the status buttons at the top left side of the table.
Transactions Tab
The Transactions tab contains a table of your merchants' transactions that are held for risk factors, and reaction buttons to categorize flagged transactions based on their status. The table includes the following information in the default view:
Hold Reason: The reason that the transaction was flagged as a potential risk, the action that was taken, and the date the transaction was flagged.
Risk Score: The transaction risk score, which is calculated as the sum of individual risk weights.
Total: The total dollar amount of the transaction.
Created: The date that the transaction was created.
Flagged: The date and time that the transaction was flagged as a potential risk.
Status: The status of the transaction.
CVV and AVS Verification: Whether the transaction had card CVV and billing address AVS checks.
Card Brand and Last 4: The brand and last four digits of the card used in the transaction.
Cardholder Name: The name of the cardholder associated with the transaction customer.
Name: The name of the merchant that processed the transaction.
Analyst: The user that is responsible for analyzing the held transaction.
To access more information about a transaction and its risks, select any information in the row to access the Transaction Risk Management page. You can also change the status of a transaction and change your view of the table on the Transactions tab.
Change Transaction Status
To change the status of a transaction:
Hover over the more options icon on the right side of the table.
Select a new status. The available statuses differ based on the current transaction status. Options include the following:
Send to Reserve: Send the funds for the transaction to a reserve balance for the merchant, either as a percentage or the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.
Approve: Approve the transaction and release any held amounts from reserve.
Refund: Issue a refund for the transaction.
Mark as Reviewed: Indicate that you have reviewed the transaction but have not released it from being held.
Transaction Risk: Access the Transaction Risk page.
Filter Transactions by Status
To view a subset of transactions by status:
Click a status button at the upper-left side of the table: Open, Reviewed, Approved, Blocked, or Data Science Model Reserves.
Alerts Tab
The Alerts tab contains a table of your merchants' alerts that you can review for risk factors and options to view or categorize flagged transactions based on their status. The table includes the following information in the default view:
ID: The Payrix Pro platform generated ID for the alert.
Alert Name: The name of the alert.
Description: The description of the alert.
Reason: The reason for the alert.
Target: The merchant ID that the alert is for.
Merchant Name: The name of the merchant the alert is for.
Division Name: The name of the division associated with the merchant.
Amount: If the alert is associated with a transaction, the amount of the transaction.
Analyst: The user assigned to review the alert.
Risk: The level of risk associated with the alert.
Created: The date the alert was created.
Hold: If a hold has been placed on the transaction.
The Alerts tab supports changing status, changing views, and assigning an analyst.
Change Alert Status
To change the status of an alert:
Click the more options icon on the right side of the table.
Select from the following: Reviewed, False Positive, True Hit, or Closed.
Filter Alerts by Status
To view a subset of alerts by status, click the status buttons at the top left side of the table. You can select from the following: Open, Reviewed, False Positive, True Hit, or Closed.
Assign an Analyst to an Alert
To assign yourself as the analyst for a particular alert, select the information in the Analyst column for the alert.
Related pages
Click the links or items on the page to access any of the following pages: