Process an eCheck (ACH) Payment

You can use the Quick Charge tile on your Portal dashboard or the Create Payment page to process eCheck and ACH payments. Processing an eCheck payment in the Payrix Pro portal is one of multiple payment acceptance options through the platform. This article shows you how to accept ACH payments from a customer using the Quick Charge tile and the Create Payment page.

Process an eCheck Payment with Quick Charge

Quick Charge enables you to quickly capture customer and payment information from the dashboard.

Note

You cannot access saved customer account information using the Quick Charge tile for ACH payments. You must instead enter the customer’s banking information in the Payment Information dialog. If you require the use of previously saved customer information during the transaction, use the Create Payment page for ACH processing.

To process an ACH payment using the Quick Charge tile:

1. Select Dashboard in the left navigation panel.

2. Enter the charge amount and customer contact information in the Quick Charge tile fields.

3. Select eCheck Sale from the charge type dropdown menu.

4. (Optional) To save the customer information for future charges, select Save Customer Information in the lower-left corner of the tile.

5. Click Process Payment to open the New eCheck Payment dialog.

6. Enter the customer’s banking information.

7. Click Pay {Amount} to complete the payment.

After submitting the ACH payment, the charge is processed and you can navigate away from the page. You will receive a payment confirmation email, and the payment appears in the table on the Payment History page.

Process an eCheck Payment with Create Payment

To process an ACH payment using the Create Payment page:

1. Select Create Payment under Payments in the left navigation panel.

2. Enter the charge amount.

3. Select eCheck Sale from the Transaction Type dropdown menu.

4. Select a payment method from the Payment Method dropdown menu:

   • If you’re charging a customer bank account that is not saved to your profile, leave the selection on Create new payment method. You will enter the new information in a later step. To save the new customer bank information for future charges, select Save Customer Information in the lower-left corner of the section.

   • If a customer and their payment method is already saved from a previous transaction, select it from the dropdown menu.

5. (Optional) Click the Customer Details dropdown arrow to enter optional customer information, including the customer’s mailing address, email address, and phone number.

6. (Optional) Submit Level 2 or 3 processing information:

   Important!

   While you can submit Level 2 and 3 interchange data, eChecks are not eligible for different interchange rates like credit cards.

   1. Select Submit this transaction as LEVEL 2 PROCESSING.

   2. Enter the Level 2 information in the additional fields that appear below the Customer Details section.

   3. If you want to capture the fields under Level 3 processing, select Submit this transaction as LEVEL 3 PROCESSING and enter the information in the additional fields that appear.

7. Click Process Payment.

8. If you’re entering a new payment method:

   1. Enter the customer’s banking information.

   2. Click Pay {Amount} to complete the payment.