The Risk Management page allows you to review transactions that have been held due based on our risk analysis. Sub-merchants (merchants housed under your primary account) and transactions are analyzed for risk mitigation before approval, and non-compliant submissions trigger alerts that cause transactions to be held pending approval. Note that held merchants will be unable to access Portal functions, and held transactions will not be processed.
On the Risk Management page, you can view a downloadable list of held merchants or transactions, access details about their risk factors, and approve or reject them. For more information on risk management, view the Using the Risk Management Page.
To access the Risk Management page, click Risk in the Admin category of the left navigation panel.
Transactions Tab
The Transactions tab contains a table of your merchants' transactions that are held for risk factors, and reaction buttons to categorize flagged transactions based on their status. The table includes the following information in the default view:
Reason: The reason that the transaction was flagged as a potential risk.
Risk Score: The transaction risk score, which is calculated as the sum of individual risk weights.
Total: The total dollar amount of the transaction.
Created: The date that the transaction was created.
Cardholder Name: The name of the cardholder associated with the transaction customer.
Name: The name of the Merchant that processed the transaction.
Flagged: The date that the transaction was flagged as a potential risk.
Change Transaction Status
To change the status of a transaction:
Click the Action Button on the right side of the table.
Select from the following:
Send to Reserve: Funds for the transaction are sent to a reserve balance for the merchant, either as a percentage or the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.
Approve: Approve the transaction and release any held amounts from reserve.
Mark as Reviewed: Indicate that you have reviewed the transaction but have not released it from being held.
To access more information about a specific flagged transaction, open the Transaction Risk Management Details page.
Related pages
Click the links or items on the page to access any of the following pages: