The Merchant Underwriting page contains more information about a merchant that has been flagged as a potential risk and is listed in the Merchants tab of the Risk Management page.
To access the Merchant Underwriting page:
Click Risk in the Admin category of the left navigation panel.
Select the Merchants tab at the top of the page, and locate the specific flagged merchant.
Select any information in the row to open the Merchant Profile page.
Click Underwriting in the Merchant Transaction History graph to access the Merchant Underwriting page.
Merchant Underwriting Features
Click here to view the features of the Merchant Underwriting page.
Merchant Risk Management Details
The Merchant Risk Management Details, located at the top of the page, displays information about a merchant that was flagged as a risk. In this section, you can also change the status of the merchant or access more information about the merchant.
The Merchant Risk Management Details section displays the following information:
Risk Score: The risk score associated with the merchant.
Boarding Status: The boarding status of the merchant account.
Name: The name of the merchant.
DBA: The name the merchant is doing business as.
Merchant Category Code: The four-digit numerical code that describe a merchant's primary business activities.
Address: The merchant’s business address.
Status: The status of the merchant account: Held, Inactive, or Active.
Date Boarded: The date the merchant was boarded.
Merchant Risk Management Details Action
The Merchant Risk Management Details section supports boarding a merchant, requesting documentation, changing status, adding a note, or viewing the merchant profile. Options vary based on the merchant status.
To initiate the boarding process for a merchant, click Board.
To add a note to the merchant risk details:
Click Notes to open a dialog with a table that shows the notes created for the merchant risk details.
Click ADD NOTE to open the Create Note dialog.
Select the note TYPE and enter the note details.
Click Add to create the note.
To change the merchant status, click Status, then select the new status from the available options.
Other actions include the following:
Click Reviewed to indicate that you have reviewed the hold or holds but have not released them.
Click Released to approve the merchant, release holds, and add funds to the reserve balance if needed.
Click Reserve to add funds to the reserve balance. The reserve funds will be released at a later date following Risk monitoring.
Click Block to add the merchant to the blocklist.
Click Decline to decline the merchant from boarding.
Click Risk to access the Risk Management Merchant Profile page.
Click Policy to change the policy applied to the merchant. Access Policies for more information.
To login to the portal as the merchant, click the Door icon next to the merchant’s name.
To access the Division Details page, click the Open icon next to the division name.
Customizable Smart Tiles
Smart Tiles allow you to easily review, reorganize, and prioritize visually reported data on the Merchant Underwriting page with a glance. Smart Tiles can be rearranged or resized if new data becomes more pressing. Each section below describes the different Smart Tiles displayed on the Merchant Underwriting page.
Merchant Information Smart Tile
The Merchant Information Smart Tile displays important details about the merchant and flags mismatched information for easy review. To review merchant information, select from the following tabs:
Principals: Displays details about the owner or owners of the business.
Merchant: Displays details about the business.
Banking: Displays a table containing bank account information associated with the merchant.
Groups: Displays a table containing a list of any groups that the merchant is enrolled with.
Flags: Displays a table containing a list of flags associated with the merchant. Sort the list by specific policy by clicking Create Entity, Pre-board, Underwriting, Post-board, or Change Review.
Open Change Requests: Displays a table containing any open change requests made for the merchant.
Alerts: Displays a table containing any alerts associated with the merchant.
Risk Rating and Exposure Smart Tile
The Risk Rating and Exposure Smart Tile displays a comprehensive risk assessment for the merchant. The data provided helps evaluate financial exposure and compliance risk across multiple dimensions.
Notes, Documents, and Change Request History Smart Tile
The Notes, Documents, and Change Request History Smart Tile displays all the notes, documents, and change requests associated with the merchant or the merchant’s transactions.
Notes
Click the Notes tab to access notes created for the merchant:
Click Merchant Notes to display a table with the notes created for the merchant.
Click ADD NOTE to create a new note for the merchant.
Click Transaction Notes to display a table with notes created for specific transactions for the merchant.
Documents
Click the Documents tab to access documents added for the merchant:
Click Merchant Documents to display a table with documents added for the merchant.
Click ADD DOCUMENT to add a new document for the merchant.
Click the three-dot icon on the right side of the row to download, edit, remove, or copy the ID of the document.
Click Transaction Documents to display a table with documents added for specific transactions for the merchant.
Change Request History
Click the Change Request History tab to access a table with details about all change requests submitted for the merchant.
Business Identification Smart Tile
The Business Identification Smart Tile displays information about the business obtained from the Business Verification Index.
Principal to Business Link Smart Tile
The Principal to Business Link Smart Tile displays whether the authorized representative's name corresponds with an existing business contact.
Principal Identification Smart Tile
The Principal Identification Smart Tile displays information about identity verification for the owner or owners of the business.
Account Balance Smart Tile
The Account Balance Smart Tile displays information about the merchant account balance.
Alerts and Event Logs Smart Tile
The Alerts and Event Logs Smart Tile displays all the alerts or event logs associated with the merchant.
Click the Alerts tab to display a table with the alerts associated with the merchant.
Click the Event Logs tab to display a table with the event logs associated with the merchant.
Business Sanctions and Compliance Smart Tile
The Business Sanctions and Compliance Smart Tile displays information about sanctions placed on the merchant by the Office of Foreign Assets Control (OFAC) or other government screenings.
Sales Smart Tile
The Sales Smart Tile displays a graph of the merchant sales from the last seven days. Select a date range to display by selecting an option from the dropdown menu. Choose a specific start date for the date range by clicking the Calendar icon.
Personal Sanctions and Compliance Smart Tile
The Personal Sanctions and Compliance Smart Tile displays information about sanctions placed on the principal by the Office of Foreign Assets Control (OFAC) or other government screenings.
Principal Report Smart Tile
The Principal Report Smart Tile displays the personal credit score and financial history of the merchant principal or principals. Click the name tab to display information about that specific principal.
Merchant Account Locations Smart Tile
The Merchant Account Locations Smart Tile displays a side-by-side comparison of the business address and the primary principal address.
Business Commercial Report Smart Tile
The Business Commercial Report Smart Tile displays firmographics and business history.
Charity Check Smart Tile
The Charity Check Smart Tile displays information related to the charity status of the merchant, if applicable.
Account Smart Tile
The Account Smart Tile displays information about user activities across all digital interactions and devices.
Bank Account Holder ID Smart Tile
The Bank Account Holder ID Smart Tile displays identity information about the primary bank account holder as provided by Plaid.
Match Watchlist Smart Tile
The Match Watchlist Smart Tile displays information about the merchant as provided by the Mastercard Alert to Control High-Risk Merchants (MATCH) list, which is a database maintained by Mastercard that identifies high risk merchants.
Identity Smart Tile
The Identity Smart Tile displays how closely the identity information provided by the merchant matches the identity data held by the account holder’s financial institution.
Risk Tools Smart Tile
The Risk Tools Smart Tile displays risk information provided by LexisNexis ThreatMetrix tools to help identify fraud. Select which tool to view information from: Emailage, FraudPoint, or PhoneFinder.
Volume Smart Tile
The Volume Smart Tile displays information about the merchant’s transaction volume for ACH and credit card transactions on a daily, last 30 days, or month-to-date scale.
Smart Tile Actions
Smart Tiles can be rearranged, resized, and refreshed:
Click and drag the Move icon in the top right of the Smart Tile to rearrange your layout.
Click and drag the bottom right corner of the Smart Tile to adjust the size.
Click the Refresh icon in the top right corner of the Smart Tile to refresh the information displayed in the smart tile.
Related pages
Click the links or items on the page to access any of the following pages: