The Transaction Risk Management Details page contains more information about a transaction that has been flagged as a potential risk and is listed in the Transactions tab of the Risk Management page.
To access the Transaction Risk Management Details page:
Select Risk in the Admin category of the left navigation panel.
Select the Transactions tab at the top of the page and locate the specific flagged transaction.
Click any information in the row to open the Risk Management Details page.
Transaction Risk Management Details Features
Click here to view the features of the Risk Management Details page.
Transaction Risk Management Details
The Transaction Risk Management Details section displays information about a transaction that was flagged as a risk. In this section, you can also change the status of the transaction, print a receipt, or access more information about the merchant.
The Risk Management Details section displays the following information:
Type of Transaction: The type of transaction that was flagged: Sale, Refund, or Other.
Processing Status: The last status of the transaction as it was processed: Approved, Cancelled, or Held.
Amount: The dollar amount of the transaction.
Card Information: The brand and last four digits of the card associated with the flagged transaction.
Card Security Check: The type of security check performed during the transaction: AVS, 3DS, or CVV.
Merchant Name: The name of the merchant associated with the transaction.
Transaction Status: The status of the flagged transaction: Held, Sent to Reserve, or Approved.
Transaction Risk Management Details Action
The Transaction Risk Management Details section supports changing status, adding a note, or viewing the merchant dashboard.
To change the transaction status, select from the following options:
Mark all as Reviewed: Indicate that you have reviewed all the transactions but have not released them from being held.
Approve All: Approve all the transactions and release any held amounts from reserve.
Hold: Hold the transaction.
Send to Reserve: Funds for the transaction are sent to a reserve balance for the merchant, either as a percentage or the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.
Force Close: Force the transaction to process without standard authorization.
Approve: Approve the transaction and release any held amounts from reserve.
Mark as Reviewed: Indicate that you have reviewed the transaction but have not released it from being held.
To add a note to the transaction:
Click the Pencil and Paper icon in the lower-right corner of the section.
Click ADD NOTE to open the Note dialog.
Enter the note.
Click Add Note to add the note.
To view more information about the merchant, click the Door icon next to the merchant’s name to open the Merchant Dashboard view.
Click Copy Transaction to copy the transaction.
To copy and save transaction details:
Click Copy Transaction to open the Copy Transaction dialog in the page.
Edit the transaction details if needed.
Click Save to save the transaction data.
To print a copy of the receipt:
Click Receipt to open the Transaction Receipt page.
Click Print Receipt.
Adjust your print settings as needed and print the receipt.
Transaction Risk Management Details Action Buttons
The Transaction Risk Management Action Buttons are located below the Transaction Risk Management Details section, and include the following actions:
Mark As Reviewed: Mark the transaction as reviewed.
Note
The hold will not be released until the transaction is approved.
Approve: Approve the transaction, removing the flag and releasing it from hold.
Copy Transaction: Create a copy of the transaction.
Void Transaction: Void the transaction.
Receipt: View the Transaction Receipt in a new tab.
Hold: Mark the transaction as held until further notice.
Send To Reserve: Sends funds for the transaction to a reserve balance for the merchant, either as a percentage of the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.
Underwriting: Opens the Merchant Underwriting page for the merchant associated with the transaction.
Transaction Risk: Opens the Transaction Risk page.
Transaction Details
The bottom of the Transaction Risk Management Details page displays more information about the transaction. For documentation on this section, see the Transaction Details page.
Transaction Risk Features
Click here to view the features of the Transaction Risk page.
Merchant Details
The Merchant Details, located at the top of the page, displays information about the merchant associated with the transaction that was flagged as a risk. The Merchant Details section displays the following information:
Name: The name of the merchant.
DBA: The name the merchant is doing business as.
Merchant Category Code: The four-digit numerical code that describe a merchant's primary business activities.
Address: The merchant’s business address.
Status: The status of the merchant account: Held, Inactive, or Active.
Date Boarded: The date the merchant was boarded.
Merchant Details Actions
The Merchant Details section supports logging into the portal as the merchant and viewing division details:
To login to the portal as the merchant, click the Door icon next to the merchant’s name.
To access the Division Details page, click the Open icon next to the division name.
Customizable Smart Tiles
Smart Tiles allow you to easily review, reorganize, and prioritize visually reported data on the Transaction Risk page with a glance. Smart Tiles can be rearranged or resized if new data becomes more pressing. Each section below describes the different Smart Tiles displayed on the Transaction Risk page.
Funds Snapshot Smart Tile
The Funds Snapshot Smart Tile displays the total processing history of the merchant. Use the toggle to select whether the data is displayed for a specific date or on a rolling basis. To change the date, click the Calendar icon.
Account Balance Smart Tile
The Account Balance Smart Tile displays information about the merchant account balance.
Funding Time Frames Smart Tile
The Funding Time Frames Smart Tile displays information about the different funding timeframes for the merchant.
Transaction Details Smart Tile
The Transaction Details Smart Tile displays information about the transaction that was flagged as a potential risk:
Name: The name of the merchant or division associated with the transaction.
Timestamp: The date and time that the transaction was processed.
Status: The transaction status: Approved, Cancelled, or Held.
Type: The type of transaction that was flagged: Sale, Refund, or Other.
Amount: The dollar amount of the transaction.
Card Details: The cardholder name, the card brand, and the last four digits of the card used in the transaction.
Card Security Check: The type of security check performed during the transaction: AVS, 3DS, or CVV.
The Transaction Details Smart Tile supports the following actions:
Hold: Mark the transaction as held until further notice.
Mark all as Reviewed: Mark all flagged transactions as reviewed.
Approve All: Approve all transactions, removing the flags and releasing them from hold.
Send To Reserve: Funds for the transaction are sent to a reserve balance for the merchant, either as a percentage of the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.
Void Transaction: Void the transaction.
Request Documents: Request additional documentation about the transaction.
Add to Blacklist: Add the merchant to the blacklist.
Run Policy: Change the policy applied to the merchant. Access Policies for more information.
The Transaction Details Smart Tile also contains the following tabs with more information about the transaction:
Transaction Details: Contains details about the flagged transaction.
Payment Details: Contains details about the payment method used in the flagged transaction.
Related Transactions: Contains a table with transaction details for transactions related to the flagged transaction.
Transaction Stream: Contains a table with transaction details for the transaction stream of the flagged transaction.
Customer: Contains details about the customer for the flagged transaction.
Shipping: Contains the customer’s shipping details.
Risk Factors: Displays any risk factors associated with the flagged transaction.
Notes: Access notes created for the merchant and transaction.
Click Transaction Notes to display a table with notes created for specific transactions for the merchant.
Click ADD NOTE to create a new note for the transaction.
Click Merchant Notes to display a table with the notes created for the merchant.
Click ADD NOTE to create a new note for the merchant.
Documents: Access documents added for the merchant and transaction.
Click Transaction Documents to display a table with documents added for specific transactions for the merchant.
Click ADD DOCUMENT to add a new document for the transaction.
Click the three-dot icon on the right side of the row to download, edit, remove, or copy the ID of the document.
Click Merchant Documents to display a table with documents added for the merchant.
Click ADD DOCUMENT to add a new document for the merchant.
Click the three-dot icon on the right side of the row to download, edit, remove, or copy the ID of the document.
Customer Transactions: Displays a table with information about other transactions by the same customer.
Sales Smart Tile
The Sales Smart Tile displays a graph of the merchant sales from the last seven days. Select a date range to display by selecting an option from the dropdown menu. Choose a specific start date for the date range by clicking the Calendar icon.
Business Identification Smart Tile
The Business Identification Smart Tile displays information about the business obtained from the Business Verification Index.
Principal to Business Link Smart Tile
The Principal to Business Link Smart Tile displays whether the authorized representative's name corresponds with an existing business contact.
Payment and Account Smart Tile
The Payment and Account Smart Tile displays information about user payment and account activity across all digital interactions and devices.
Identity Smart Tile
The Identity Smart Tile displays how closely the identity information provided by the merchant matches the identity data held by the account holder’s financial institution.
Principal Identification Smart Tile
The Principal Identification Smart Tile displays information about identity verification for the owner or owners of the business.
Merchant Information Smart Tile
The Merchant Information Smart Tile displays important details about the merchant and flags mismatched information for easy review. To review merchant information, select from the following tabs:
Principals: Displays details about the owner or owners of the business.
Merchant: Displays details about the business.
Banking: Displays a table containing bank account information associated with the merchant.
Groups: Displays a table containing a list of any groups that the merchant is enrolled with.
Flags: Displays a table containing a list of flags associated with the merchant. Sort the list by specific policy by clicking Create Entity, Pre-board, Underwriting, Post-board, or Change Review.
Open Change Requests: Displays a table containing any open change requests made for the merchant.
Alerts: Displays a table containing any alerts associated with the merchant.
Txn Flags: Displays a table containing a list of flags associated with the transaction. Sort the list by specific policy by clicking Create Entity, Pre-board, Underwriting, Post-board, or Change Review.
Smart Tile Actions
Smart Tiles can be rearranged, resized, and refreshed:
Click and drag the Move icon in the top right of the Smart Tile to rearrange your layout.
Click the Expand icon in the top right corner of the Smart Tile to adjust the size.
Click the Refresh icon in the top right corner of the Smart Tile to refresh the information displayed in the smart tile.
Transactions Table
The Transactions table is located under the Smart Tiles and displays information about transactions related to the Partner:
Select any information in the table to open transaction details for that specific transaction.
Filter the table based on the transaction type: All, ACH, or Credit Card (CC).
Filter the table based on the transaction status: Flagged, Sales, Authorizations, Refunds, Dispute / Reject, or Reserved.
Click Show More Results to load more transactions in the table.
Related pages
Click the links or items on the page to access any of the following pages: