Reports (M)

The Reports page contains a set of reports that can help you gather information and measure performance indicators about your business. In addition to generating and scheduling reports, you can download tax documents relevant to the payment and transaction activities of your business.

To access the Reports page, select Reports in the Admin category of the left navigation panel. The following sections describe each feature of the Reports page.

Standard Reports Tab

You can customize reports after selecting the report type from the dropdown menu. After you generate the report, you can download a copy in CSV and XLS format.

Report Types

The following report types are available in the portal:

• Transactions: Displays an overview of your sales, refunds, and net sales. Displays a chart depicting the data collected with the total amount of the report dates transactions, the number of transactions and monetary values of your sales, refunds, and net.

• Transaction Details: Provides additional data on the transactions such as cardholder info, which is compiled in a checklist format that you can opt to add or omit from the report.

• Transaction Fees: Provides a breakdown of all costs for the referrer associated with a transaction by transaction ID.

• Payment Returns: Provides a list of eCheck/ACH transactions that have been rejected by the bank(s).

• Account Updater: Checks for and provides a list of all updates to stored, tokenized credit cards on merchant account(s).

• Unpaid Statements: Displays a list of any unpaid statements associated with your merchants' accounts.

• Profit & Loss Statement: Exports data that pertaining to your company’s income and expenses for any given user, entity, income/expense status, and date range.

• Negative Balances: Provides a list of entities that have negative balances within your portfolio.

• Invoices: Displays an overview of all pending, viewed, paid, and total invoices within the selected date range for the report, and how many of each calculate those totals.

• Balance Details: Exports the balance details for any given date for any (or all) of your merchants on your account to see where your balance stands in terms of your income, expenses and net.

• Dispute Details: Generates an indication of which disputes were initiated during the selected date range and the reason for the dispute.

• Disbursement Summary: Disbursements are used to credit or debit the entity bank account to the primary account setup. This report provides details on disbursements that have been processed on your account. You will see an overview of the disbursement ID and processed date in addition to the total calculation of what composed the disbursement total.

• Disbursement Txn (Transaction) Details: The transactions within a disbursement determine what will be paid out or credited to an entity’s bank account. This report provides a break-down of the sales and refunds within the last processed disbursement.

• Disputes: Generate all dispute-related actions (such as opened, closed, or won/lost disputes) during the selected date range.

• Dispute Ratios: Provides the ratio of disputes to successful transactions a merchant receives. This ratio is compared against industry guidelines to help determine if a merchant’s dispute ratio is outside acceptable practices.

• Active Entity Balance Details: Exports the balance details for your account to see where your balance stands regarding your income, expenses, and net.

See Available Portal Reports for more information about each report and which types of users can access them.

Generate a Standard Report

Complete the following steps on the Standard Reports tab to create and view a report:

1. Open the Select Report dropdown menu and select a report type.

2. Choose the Report Date or range of dates that the report will span. You can choose from Today, This Week, This Month, or a custom range.

Note

For some report types, you can only choose between a Quick Report (which omits data from today) or an Include all Up-to-date Data Report.

3. Choose a template from the Templates dropdown menu.

   • Templates allow you to save settings for future report creation.

   • You can add a new report template by clicking Add Template.

4. (Optional) Choose any additional filters by clicking Advanced Filters in the upper-right corner of the page.

5. Click Generate Report. Depending on the options you choose, your report will be available within a few minutes or might take longer.

After you generate a report, the report appears on the Reports page below the dropdown menu. If you selected a Quick Report, it will also be visible on the Report History tab. To download a copy of the report, click .XLS or .CSV in the upper-right corner of the report.

For more information on downloaded Portal reports, see Reporting Values.

Schedule Reports Tab

You can use the Scheduled Reports tab to set up email delivery of future reports that are available as Quick Reports. See Available Portal Reports or Reportingfor more information and a list of available Quick Reports.

Select the Quick Report of choice, enter a recurring time interval (Daily, Weekly, or Monthly) and time of day (in EST), along with any emails you want to receive the email delivery of the report with any applied Filter by options configured during scheduling.

Important!

Reports that contain more than 24 MB of data cannot be attached to an email and as a result will be available only in the Report History tab after the given date and time.

Report History Tab

Using the Report History tab, you can see a table of all previously generated reports with the following information:

• Name: The name of the generated report.

• Created: The date that the report was generated.

• Type: The type of report. For a list of available report types, visit the Reports page.

• Status: The status of the report: Generating or Available.

• Expiration: The date that the report will expire. Note that reports expire after 30 days. Once expired, the report will no longer be available on the page.

Monthly Statements Tab

The Monthly Statements tab allows you to generate a statement of your business activity over a single-month period.

Monthly Statement Information

The Monthly Statement contains information about your account for a specific period, and includes the following information:

• Monthly Summary: This section summarizes each category: total sales, refunds, chargebacks, adjustments, and fees. The section displays these as the number of items and the dollar amount for each category.

• Deposit Summary: This section displays a table of any deposits made to your account, and deposit amounts and other information.

• Processing Summary: This section displays a table of credit card transactions and related information.

• Processing Fees: This section displays a table of any fees associated with card processing that occurred during a transaction.

• Interchange Fees: This section displays a table of any interchange fees associated with a transaction.

• Other Fees: This section displays a table with information about any other fees that were charged to your account during the month and year of the generated statement.

Generate a Monthly Statement

To generate a new statement:

1. Select the month and year of interest from the dropdown menus on the page.

2. Click Generate to generate the statement. The statement appears below the dropdown menus on the page.

You can download the statement as a CSV file by clicking the DOWN ARROW icon in the upper-right corner of the statement. Print or save the statement as a PDF file by clicking the PRINTER icon in the upper-right corner of the statement.

Tax Documents Tab

You can download your business’s 1099-K forms through the portal. Tax documents for the current tax year will be available by January 31 of the following year. If you were actively transacting on the Payrix platform in prior tax years, tax documents dating back to 2018 are also available for download.

Note

For tax years prior to 2018, contact your payments provider for a copy of your tax documents.

Download a 1099-K Form

To download a 1099-K form, complete the following steps on the Tax Documents tab:

1. Select the tax year for which you want to retrieve a tax document. The most recent tax year is selected by default.

2. Click PDF to download your 1099-K form for the selected year.