The Disputes page shows information about chargebacks or other disputes that have occurred following your transactions. A dispute occurs when a customer questions the validity of a payment, and contacts their issuing bank to attempt to force-refund the transaction or request more information.
Navigate to the Disputes page by clicking Disputes under Payments in the left-hand navigation panel.
Locate individual disputes in the main table on the Disputes page. Individual disputes are listed by row. The default view includes the following columns:
Disputes Table Column Name
The date that the payment was disputed.
The status of the dispute displayed as a color-coded badge to advise next steps:
The deadline for submitting a dispute response with a remaining days to response deadline status badge.
The name on the credit card.
The dollar amount of the disputed payment.
Number of days since the response was originally due.
Click the Dispute Details button next to any listing to view additional details for a specific dispute.
Dispute Table Actions
The Dispute table supports the following actions:
Access the Dispute Details page by clicking on the Dispute Details button next to a specific listing.
Download Dispute Information Files
To download a complete record of your disputes, click .CSV or .XLS. The following columns will be displayed in the downloaded file:
Dispute Information File Column Name
The name of the merchant associated with the disputed charge.
The identification number associated with the merchant.
DBA- Statement Descriptor
The text associated with a payment on the customer’s credit card.
The issue cited by the customer for initiating the dispute.
The transaction amount of the disputed charge.
The date that the transaction was charged.
The last four digits of the credit card.
The deadline to reply to the dispute.
The amount of money disputed.
The date that the dispute was initiated by the customer.
The name of the customer.
Disputes Table Customization
You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions to customize, sort, or search tables.
Expand the section below to view a complete list of the data that you can display on the Disputes table:
Created by Date
Last Transaction Date
Filter Your Table by Dispute Status
View a single category of a dispute by choosing one of the four buttons at the top left of the table: Needs Response, In Review, Won, or Lost.
The table will repopulate to show only disputes of the category selected.
Click the links or items on the Disputes page to access any of the following pages: