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Multi-Factor Authentication Enablement (F)

The Multi-Factor Authentication (MFA) Enablement page allows you to control how merchants and other users associated with your account log in to the portal. MFA enhances security measures and efficiently manages user authentication. On this page, you can enable or disable individual users or batches of multiple users, as well as view the current enrollment status for each user.

Navigate to the Multi-Factor Authentication Enablement page by clicking Settings in the left hand navigation panel, and then clicking Multi-Factor Authentication Enablement in the Business Settings section of the Settings page.

View of the Multi-Factor Authentication Enablement page, including the User Actions Drop Down Menus, the Action Buttons, and the Multi-Factor Authentication Users Table.

Multi-Factor Authentication Enablement Features

Click here to view the features of the Multi-Factor Authentication Enablement page.

User Actions

The User Actions section contains two drop down menus, located at the top of the page. The top drop down menu is the Divisions drop down menu, and contains a list of all Divisions associated with your account. The bottom drop down menu is the Batch Actions drop down menu.

To use the User Actions drop down menus, follow the steps below:

  • Step 1: Select a division in the Divisions drop down menu.

  • Step 2: Click the SEARCH button next to the Divisions drop down menu, and all members of that division will populate the Multi-Factor Authentication Users Table.

  • Step 3 (Optional): Click ENABLE in the Batch Actions drop down menu to enable batch actions related to MFA for all members of a division selected in Steps 1 and 2 above.

  • Step 4 (Optional): Use the Action Buttons below the Batch Actions drop down menu to filter the Users Table results by MFA enrollment status. See the Action Buttons section described below for more information.

  • Step 5 (Optional): To reset your search, click the RESET button located to the right of the Search button.

Action Buttons

The Action Buttons section is located below the User Actions Section, and is used to sort users in the Multi-Factor Authentication Users Table. The action buttons include the following items:

Action Button Name



User who are allowed to enroll in MFA


Indicates that MFA has not yet been enabled, or the user is in the processes of resetting their MFA due to lost/stolen device, forgotten password, or other security-related issues.


Users who have set up and currently use MFA.

Not Enrolled

Users who have MFA enabled on their accounts but who have not completed the enrollment process and do not currently use MFA.

To use the action buttons, follow the steps below:

  • Step 1: Select the division you want to view from the Divisions Drop Down menu, or omit this step if you want to view users from all divisions.

  • Step 2: Click the action button that you want to sort by.

  • Step 3: The Multi-Factor Authentication table will now repopulate with only the users with a status matching the selected action button.

Multi-Factor Authentication Users Table

The Multi-Factor Authentication Users table displays a list of users and their MFA statuses. You can configure the table view by using the drop down menus and action buttons described in the two previous sections of this document. The table contains the following information:

Multi-Factor Authentication Users Table Column Name



The name of the Payrix user.

MFA Enabled

Indicates whether multi-factor authentication (MFA) is enabled. Choose from Enabled or Disabled.

Enrollment Status

Indicates the user's enrollment status for multi-factor authentication. Choose from Enrolled or Not Enrolled.

Authentication Type

Indicates that a time-based one-time password (TOTP) MFA is used during login.


The date and time that the user’s MFA was enabled/disabled.


The role of the user.


Click DISABLE to disable MFA on an individual user’s account, or click ENABLE to enable a user that is currently disabled.

To perform batch actions, select multiple individuals by clicking the BOX icon on the right hand side of the table, or select all users by clicking the BOX icon in the table header. Click the Batch Actions drop down menu at the top of the page, and then select the action from the drop down menu.

Related Pages:

Click the items in the page or the links below to access any of the following pages:

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