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Plan Details (F)

The Plan Details page displays information about a specific subscription payment plan listed on your merchant’s profile. It contains searchable details about the customers associated with the plan, the ability to add new subscriptions, and editable subscription plan details.

Navigate to the Plan Details page by following the steps below:

  • Step 1: Click on Merchants in the Management category in the left hand navigation panel.

  • Step 2: Click on a specific merchant in the merchants table to open the Merchant Profile page.

  • Step 3: Scroll down to the Plan Details tab in the Merchant Account Overview section of the Merchant Profile page.

  • Step 4: Click on the specific plan located in the Plans table to open the Plan Details page.

Partial view of the Plan Details page, including the Subscription Information Banner and the Customers table.

Plan Details Features

Click here to view the features of the Plan Details page.

The Plan Details page is divided into two sections: the Subscription section and the Details section.

Subscription Section

The Subscription section contains information about subscriptions and customers associated with the merchant’s plan.

Subscription Information Banner

The Subscription information banner is located at the top of the Subscription section. It displays the Total, Inactive, and Active numbers of subscriptions under the plan.

Customers Table

The Customers table contains a list of customers enrolled in the subscription plan, and includes the following information:

Customers Table Column Name



The name of the customer.


The status of the customer’s subscription: Active, Inactive, or Ended.


The recurring payment amount.


The frequency of payments according to the subscription.


The start date of the subscription plan.


The date that the subscription plan will end.


The name of the merchant associated with the subscription plan.

Arrow Icon

Click on the grey triangle in any row to view additional details for a specific transaction, or click on the grey triangle in the table header to view additional details for all transactions.

Customer Table Actions

The Customers table supports the following actions: access subscription details and add a new subscription.

Access the Subscription Details page for a customer listed in the Customer Table by clicking any information in the table row.

Add Subscription

To add a new subscription to the Plan Details page, follow the steps below:

  • Step 1: Click ADD SUBSCRIPTION in the upper right hand corner of the Subscription Section to open a lightbox in the page.

  • Step 2: Enter the information into the lightbox fields.

  • Step 3: Enter payment information using a credit card by clicking ENTER CARD DETAILS, or click CREATE WITH TOKEN to use a tokenized payment.

  • Step 4: To save the new subscription payment, click ADD, or cancel by clicking CANCEL.

Details Section

The Details Section contains editable details of the subscription plan, including the following fields:

Plan Details Field Name



The name of the subscription plan.


A description of the plan generated by the merchant or referrer.

Transaction Description

A description of the recurring transaction that is associated with the plan.


The Payrix-generated ID associated with the subscription plan.


The date that the plan was created.


The name of the merchant associated with the subscription plan.


The status of the plan: Active or Inactive.


The dollar amount of the recurring transaction.

Schedule Factor

The frequency of the withdrawal for withdrawal schedules.


The schedule of transactions for the plan: Daily, Weekly, Monthly, or Yearly.

Max. Consecutive Failure

The maximum number of attempts made to charge the saved payment method for the subscription if the payment method fails or is declined. If the Maximum Consecutive Failures limit is reached, the subscription will be canceled.

Plan Details Actions

Edit information in the Plan Details section by clicking the EDIT icon in the upper right hand corner of the section. To save edited information, click the CHECKMARK, or cancel by clicking the X icon.

Customize Your Customers Table View

You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.

Expand the section below to view a complete list of the data that you can display on the Customers table in the Subscriptions section:

Click here to view the list of Customers table customizations:

Plan Data:

  • Amount

  • Schedule

  • Plan ID

  • Description

  • Plan status

  • Plan name

  • Schedule

  • Factor

Subscription Data:

  • Start

  • Finish

  • Subscription ID

  • Date Created

  • Created by

  • Date Modified

  • Modified By

  • Descriptor

  • Max. Consecutive Failures

  • Consecutive Failures

  • Inactive

  • Tax

Entity Data:

  • Merchant

  • Entity ID

  • Login ID

  • Parameters ID

  • Type

  • Address

  • City

  • State

  • Zip

  • Country

  • Phone

  • Fax

  • Email

  • Website

  • EIN

  • Currency

  • Status

  • Custom

  • TIN Status

Merchant Data:

  • Merchant ID

  • DBA - Statement Descriptor

  • MCC

  • Date Created

  • Created by

  • Date Modified

  • Modified By

  • Date Boarded

  • Last Transaction Date

  • Date Established

  • Annual Card Sales

  • Boarding Status

  • Amex Status

  • Discover Status

  • Status

Related Pages

Click the links or items in the Plan Details page to access any of the following pages:

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