Transaction Details (R)

The Transaction Details page contains information about specific transactions made by customers through your merchants, and allows you to perform actions including generating receipts or issuing a refund.

Navigate to the Transaction Details page by following the steps below:

Step 1: Click Payment History in the Payments category in the left hand navigation panel.
Step 2: Scroll down to the Payment History table and click on any information in a row for a specific transaction to open the Transaction Details page.

Partial view of the Transaction Details page, showing the Transaction Details Panel and the Transaction Details Box.

Transaction Details Features

Click here to view features of the Transaction Details page.

Transaction Details Panel

The Transaction Details Panel contains an overview of information about the transaction, action items related to the transaction, and access to the associated merchant’s portal view.

The Transaction Details Panel displays the following information:

The title of the transaction as defined by the merchant.
The transaction status.
The dollar amount of the transaction.
The credit card type and last four digits associated with the transaction.
The date and time that the transaction was performed.

Transaction Details Panel Actions

The Transaction Details Panel supports the following actions:

Issue a refund by following the steps below:
- Step 1: Click REFUND to open the Refund lightbox in the page.
- Step 2: Enter the amount to be refunded to the customer.
- Step 3: Click REFUND to process the transaction refund, or click CANCEL to return to the Transaction Details page.
Copy and save transaction details by following the steps below:
- Step 1: Click COPY TRANSACTION to open the Copy Transaction lightbox in the page.
- Step 2: Click SAVE to save the transaction data, or click CANCEL to return to the Transaction Details page.
Generate and save a transaction receipt by clicking RECEIPT to open the Transaction Receipt page.
View more information about the merchant associated with the transaction by clicking the merchant name at the lower right hand corner of the Transaction Details Panel.
Access the Merchant Dashboard view by clicking the DOOR icon to the right of the merchant name.
Refresh the transaction to view any new updates by clicking the REFRESH icon at the top right hand corner of the page.
Access additional transactions in your payment history by clicking the next or last arrows located at the top right hand corner of the panel.

Transaction Details Box

The Transaction Details Box contains details about the customer and a specific transaction, and is located at the bottom of the Transaction Details page.

Click on the tabs on the left hand side of the Transaction Details Box to view information about a specific topic. The following sections of this page cover descriptions of the contents of each of the tabs:

Customer Tab

The Customer tab contains the following information about the customer associated with the transaction:

Customer Tab Field Name	Description
First Name	The customer’s first name as it appears on the credit card.
Last Name	The customer’s last name as it appears on the credit card.
Company	The company associated with the customer.
Phone	The phone number associated with the customer.
Email	The email address associated with the customer.
Address	The street address portion of the customer’s billing address.
Address 2	Additional street address information associated with the customer’s billing address.
City	The city portion of the customer’s billing address.
State	The state portion of the customer’s billing address.
Zip	The zip portion of the customer’s billing address.
Customer Discretionary Field 1	A description entered by the merchant.
Customer Discretionary Field 2	A description entered by the merchant.
Customer Discretionary Field 3	A description entered by the merchant.

Transaction Tab

The Transaction tab contains the following details about the transaction:

Transaction Tab Field Name	Description
ID	The Payrix-generated transaction ID number.
Created	The date that the transaction was created.
Captured	The date that the transaction was captured on.
Type	The type of transaction: sale or refund.
Tax	The dollar amount of tax charged on the transaction.
Surcharge	An additional charge, in dollars.
Total Requested	The total dollar amount requested in the transaction.
Batch	The Payrix-generated batch ID number.
Created By	The name of the person or entity that created the transaction.
Created From IP	The IP address associated with the entity that created the transaction.
Client IP	The IP address associated with the terminal that initiated the transaction.
Platform	The host associated with the transaction terminal.
MID	The Merchant Identification number associated with the transaction.
Terminal ID	The Terminal Identification number associated with the terminal that initiated the transaction.
Channel	The payment channel associated with the merchant terminal.
Description	A description entered by the merchant.
Order Number	The order number associated with the transaction, generated by the merchant.
Subscription ID	An identification number associated with a recurring transaction.
Related Transaction	Other transactions that occurred between the merchant and the customer associated with this transaction.
Authorization Code	The alphanumeric code that indicates whether the transaction was authorized.
Token	The tokenized identification number associated with the credit card.
First TXN ID	The transaction ID associated with the first transaction between the merchant and this customer.
Card On File Type	The type of card stored as a payment method by the merchant.

Payment Details Tab

The Payment Details tab contains the following information about the credit card associated with the transaction:

Payment Details Tab Field Name	Description
Last 4	The last four digits of the credit card associated with the transaction.
Card Type	Tye type of credit card associated with the transaction.
Type	The type of transaction: Swiped or Non-swiped.
Signature	Indicates whether the transaction required a signature.
Issuing Bank	The name of the bank associated with the credit card.
BIN	The Bank Identification Number associated with the credit card.
BIN Type	The type of card being used.
BIN Country	The country location of the issuing bank.

Fees Tab

The Fees tab displays the Gross, Fees Paid, and Net dollar amounts at the top of the Fees tab box.

Click the black triangle next to Referrer Fees to display a table with the following information:

Fees Table Column Name	Description
Amount	The dollar amount of the individual fee.
Description	The description of the fee.
From	The entity that initiated the fee.
Type	The type of fee, if different from the description.
Schedule	The schedule for the fee, if the payment is recurring.

Alerts Tab

The Alerts tab contains a table with the following information about any alerts and their associated messages generated during the transaction:

Alerts Table Column Name	Description
Created	The date and time that the alert was created on.
Type	The type of alert generated.
Code	A code related to the type of alert.
Message	The reason for the alert.

Related Transactions Tab

The Related Transactions tab contains a table with the following information about any related transactions between the merchant and the customer:

Related Transactions Column Name	Description
ID	The transcription identification number created by Payrix.
Type	The type of transaction: Sale, Authorization, Capture, or Refund.
Date	The date and time of the transaction.
Status	The current status of the transaction: Captured or Approved.
Amount	The dollar amount of the transaction.

Related Transactions Tab Actions

View additional information about any transaction in the Related Transactions table by clicking any information in the table row to redirect to the Transaction Details page for that item.

Additional Tabs

Click SHOW MORE at the bottom of the list of tabs to reveal the following additional tabs:

Additional Tab Names	Description
Invoice	Invoice and shipping details associated with the transaction.
Platform IDs	The Platform ID associated with the transaction terminal.
Transaction Stream	How the transaction is conducted.
Items	Information entered by the merchant.
Notes	Information entered by the merchant.
Documents	Click DOCUMENT to upload a document associated with the transaction.
Risk Factors	View a list of any risks associated with the transaction.
Holds	View any holds placed on funds associated with the transaction.
Disputes	View any disputes associated with the transaction.
ACH Return	View alerts of an ACH return associated with the transaction.
Customer Transaction	View additional transactions made by the customer and merchant.
Terminal Transaction	View additional details entered by the merchant associated with the terminal through which the transaction took place.

Additional Tabs Actions

The additional tabs on the Transaction Details page support the following actions:

Upload a note to the Notes Tab.
Upload a document to the Documents Tab.
Mark an ACH Return alert as unread by clicking MARK UNREAD in the ACH Return Tab.