Use Case: Process a Card Payment with Quick Charge

You can easily process card payments using the Quick Charge tile on your Portal Dashboard. This tutorial will walk you through the steps to accept a credit or debit card payment from a customer using the Quick Charge tile.

Partial view of the Dashboard page, showing the Quick Charge tile.

Objective

Use the Quick Charge tile to process a card payment.

Audience

Merchants

Environment

Portal (Sandbox)
Portal (Production)

Prerequisites

Prerequisites:

You must have a fully boarded Merchant account to perform any of the actions described in this use case guide.
You must have access to the card number and contact information for the customer that you are charging. You can access saved card information in your Customer Profile if the customer and their payment method were saved in a previous transaction.

Warnings

Warnings will provide insight or advice to avoid risk, visibility, and overall product performance issues during this use case.

Warning: Quick Charge cannot process Level 2 or 3 interchange data. As a result, its transactions cannot qualify for different interchange rates past Level 1.

Tips

Tips will provide suggestions to streamline or better prepare you to apply this use case tutorial.

Tip: The Quick Charge tile and the Create Payment form both allow you to accept a payment quickly and easily. Quick Charge enables you to quickly capture customer and payment information right from the dashboard. The Quick Charge tile only supports Level 1 data. The Create Payment form provides a way to accept a payment and includes the option to enter Level 2 and 3 information.

Additional Resources

See the Payment Acceptance page for more information about accepting payments through the Platform.

Process a Card Payment with Quick Charge

1. Access the Quick Charge Tile

The Quick Charge Tile is located in the upper left-hand corner of the dashboard. You will automatically be directed to your dashboard when you log in to the Platform. You can also access the dashboard from anywhere in the Platform by clicking DASHBOARD in the left-hand navigation panel.

2. Enter the Quick Charge Information

Step 1: Enter the charge amount and customer contact information in the Quick Charge Tile fields.
Step 2: Select SALE from the Charge Type drop-down menu.

Authorization Only Option

You can optionally use Authorization Only to obtain approval to reserve the amount of funds that will be used for a full payment at a later time.

Step 3: Leave the Payment Method drop-down menu on the default setting to enter new card information on the next page, or select a previously saved payment method from the drop-down menu.

Paying With Saved Payment Information

If you are charging a stored payment method, select it from the Payment Method drop down menu.

If you are charging a card that is not saved to your profile, keep the “Create New Payment Method” drop down in its default setting. You will enter the new card information in the next step.

Step 4 (Optional): To save the customer information for future charges, click the Save Customer Information check box in the lower left-hand corner of the tile.

3. Process the Payment

Step 1: Click PROCESS PAYMENT to advance to the next step.

Using a previously saved payment method.

Result: The charge will be processed.

Using a new payment method.

When you click the PROCESS PAYMENT button, the Card Information lightbox will open on the page.

Step 2: Enter the customer's card number, expiration date, CVV code, and name on the card.
Step 3: Click the PAY AMOUNT USD/CAN to complete the payment.

Card Payment Error Message

If any credit card information entered in the Quick Charge fields is incorrect, an error message will appear after you have clicked PAY AMOUNT. Check the information on the card and reenter any information that was incorrect.

Result: The charge will be processed.

Next Steps

Once the payment is processed, review the following use case guides for additional information on related topics:

Process a Card Payment with Create Payments: Process a payment that includes Level 2 and Level 3 information using the Process a Card Payment with Create Payments use case.
Process an eCheck (ACH) Payment with Quick Charge: Process a payment quickly using the Process an eCheck (ACH) Payment with Quick Charge use case.
Process a Token Payment with Quick Charge: Process a payment from a pre-saved customer payment token using the Process a Token Payment with Quick Charge use case.

Conclusion

Once the card payment is submitted with the correct information, the charge will be processed and you can navigate away from the page. You will receive a payment confirmation email, and the payment will show in the table on the Payment History page.

References

Click the links or items below to access any of the following pages: