The Disputes page shows information about chargebacks or other disputes submitted through your merchants. A dispute occurs when a customer questions the validity of a payment and contacts their issuing bank to attempt to force-refund the transaction or request more information.
To access the Disputes page, click DISPUTES under Payments in the left navigation panel.
Learn more about individual Dispute stages, response options, mitigation steps, and the overall Chargeback by visiting Dispute Management.
Disputes Features
Click here to view the features of the Disputes page.
Disputes Table
Locate individual disputes in the main table on the Disputes page. Individual disputes are listed by row. The default view includes the following columns:
Disputed On: The date that the payment was disputed.
Status: The status of the dispute is displayed as a color-coded badge to advise the next steps:
Needs Response: A response is required to the current step.
In Review: The dispute is currently being reviewed by the card brand.
Won: The dispute has been decided in the Merchant’s favor.
Lost: The dispute has been decided in the Cardholder’s favor.
Respond By: The deadline for submitting a dispute response with a remaining days to respond deadline status badge.
Cardholder: The name on the credit card.
Amount: The dollar amount of the disputed payment.
Past Due: Number of days since the response was originally due.
Dispute Details: Click the Dispute Details button next to any listing to view additional details for a specific dispute.
Dispute Table Actions
The Dispute table supports the following actions:
Access the Dispute Details page by clicking on the Dispute Details button next to a specific listing.
Download Dispute Information Files
To download a complete record of your disputes, click .CSV or .XLS. The following columns will be displayed in the downloaded file:
Merchant: The name of the merchant associated with the disputed charge.
Merchant ID: The identification number associated with the merchant.
DBA (Statement Descriptor): The text associated with a payment on the customer’s credit card.
Reason: The issue cited by the customer for initiating the dispute.
TXN Amount: The transaction amount of the disputed charge.
TXN Date: The date that the transaction was charged.
Last 4: The last four digits of the credit card.
Reply By: The deadline to reply to the dispute.
Dispute Amount: The amount of money disputed.
Dispute Date: The date that the dispute was initiated by the customer.
Customer: The name of the customer.
Disputes Table Customization
You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for customizing, sorting, or searching tables.
Expand the section below to view a complete list of the data that you can display on the Disputes table:
Click here to view customizations for the Disputes History table.
Dispute Data
Amount
Reply by
Status
ID
Created by
Dispute Date
Date Modified
Modified By
Description
Case ID
Cycle
Reason Code
Issued
Received
Bank Reference
Dispute Reference
Transaction Data
TXN ID
Created by Date
Modified
Modified By
Subscription Type
Currency
Platform
Captured
Description
Order Number
Tax Status
Approved
Refunded
Amount
Entity Data
Entity ID
Login ID
Parameters ID
Type
Address
City
State
Zip
Country
Phone
Fax
Email
Website
EIN
Currency
Status
Custom
Merchant Data
MCC
Date Created
Created by
Date Modified
Modified By
Date Boarded
Last Transaction Date
Date Established
Status
Customer Data
Company
Address
City
Zip
State
Country
Phone
Email
Filter Your Table by Dispute Status
View a single category of a dispute by choosing one of the four buttons at the top left of the table: Needs Response, In Review, Won, or Lost.
The table will repopulate to show only disputes of the category selected.
Related Pages
Click the links or items in the Disputes page to access any of the following pages: