The Disputes page shows information about chargebacks or other disputes submitted through your merchants. A dispute occurs when a customer questions the validity of a payment, and contacts their issuing bank to attempt to force-refund the transaction or request more information. More information on disputes can be found at https://resource.payrix.com/resources/dispute-management#DisputeManagement-KeyTerms.
Navigate to the Disputes page by clicking DISPUTES under Payments in the left hand navigation panel.
Disputes History Table
Locate individual disputes in the main table on the Disputes page. Individual disputes are listed by row. The default view includes the following columns:
Disputes Table Column Name
The type of chargeback or other dispute.
The reason the payment was disputed.
The dollar amount of the disputed payment.
The credit card brand and the last four digits of the card number.
The name on the credit card.
The merchant company name associated with the disputed charge.
The deadline for submitting a dispute response.
The status of the dispute: Open or closed.
Merchant Dashboard Portal
Click the Portal button to view the merchant dashboard.
Click on the grey triangle in any row to view additional details for a specific dispute, or click on the grey triangle in the table header to view additional details for all entries.
Dispute Table Actions
The Dispute table supports the following actions:
Access the Merchant Category Code (MCC) for a specific dispute by clicking anywhere in the table row.
Access the Dispute Details page by clicking any information on an individual dispute row.
Load additional transactions to your Disputes History Table by clicking SHOW MORE RESULTS at the bottom of the table.
Download Dispute Information Files
To download a complete record of your disputes, click .CSV or .XLS. The following columns will be displayed in the downloaded file:
Dispute Information File Column Name
The name of the merchant associated with the disputed charge.
The Payrix identification number associated with the merchant.
DBA- Statement Descriptor
The text associated with a payment on the customer’s credit card.
The issue cited by the customer for initiating the dispute.
The transaction amount of the disputed charge.
The date that the transaction was charged.
The last four digits of the credit card.
The deadline to reply to the dispute.
The amount of money disputed.
The date that the dispute was initiated by the customer.
The name of the customer.
Disputes Table Customization
You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.
Expand the section below to view a complete list of the data that you can display on the Disputes table:
Created by Date
Last Transaction Date
Filter Your Table by Open, Closed, Won or Lost
View a single category of dispute by choosing one of the four buttons at the top left in the table: OPEN, CLOSED, WON, or LOST. The table will repopulate to show only disputes of the category selected.
Click the links or items in the Disputes page to access any of the following pages: