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Use Case: Reset a User's Multi-Factor Authentication Enrollment

You can reset the Multi-Factor Authentication enrollment settings for users under your portfolio in limited cases where users replace or lose their MFA-enrolled device (or when that device is stolen) you can disable MFA for that user to allow them to re-enroll. This tutorial will walk you through the steps to properly reset a user’s MFA enrollment.


View of the Multi-Factor Authentication Enablement page nested within the Settings page in the Portal.


Enable Multi-Factor Authentication for required usage by your Referrers and/or Merchants.


  • Facilitators


  • Portal (Sandbox)

  • Portal (Production)



  • You must have a fully boarded Payrix account to perform any of the actions described in the use case guides.


Warnings will provide insight or advice to avoid risk, visibility, and product performance issues during this use case.

Warning: Ensure the identity of the user is verified using another method before resetting an MFA enrollment to prevent account takeover events.


Tips will provide suggestions to streamline or better prepare you to apply this use case tutorial.

Tip: For maximum security, create a method of identity validation for your Referrer or Merchant users for future reset purposes. This could include:

  • Security Questions

  • Email Verification

  • SMS Verification

  • Custom Account Recovery Process

Additional Resources

Reset a User’s Multi-Factor Authentication Enrollment

1. Access the Multi-Factor Authentication Enablement page.

  • Step 1: Click Settings under the Admin category in the left-hand navigation panel.

  • Step 2: Click Multi-Factor Authentication Enablement under the Business Settings section to open the Multi-Factor Authentication Enablement page.

2. Reset the Users’ MFA Enrollment.

  • Step 1: Locate the user requesting the MFA enrollment reset.

  • Step 2: Click the Reset button on the user’s listing after validating the user’s identity with your preferred method

Result: The next time the Referrer or any of their Merchants attempt to log in to the Portal, they will receive a required prompt to re-enroll in MFA.

Next Steps

Once Multi-Factor Authentication enrollment is reset for your user, review the following use case guides for additional information on related topics:


Your user’s enrollment status has successfully been reset, prompting them to re-enroll in Multi-Factor Authentication upon the next Portal login.


Click the links or items below to access any of the following pages:

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